Milton Rivera Email & Phone Number

Concord, California, United States

* Lead the strategic implementation of business and technology infrastructure projects for clients, focusing on meeting business requirements through availability, reliability, and resiliency of their operations.* Manage a team of systems and business analysts, ensuring projects align with our client’s strategic business goals and are delivered within budget and schedule constraints. * Successfully navigated Post COVID-19 workplace challenges, including remote worker information security and supply chain operations.

Menlo Park, California, United States

QA DEVICE AUTOMATION LAB PROJECT MANAGER — Contracted to FACEBOOK Menlo Park, CA, July 2021 - September 2021• The role involved conducting quality initiatives on prototypes that would create the future hardware products of METAVERSE.• Managed the QA Device Automation Lab and oversaw the team of lab technicians with the major focus on creating proper intake processes, updates, and upgrades in the METAVERSE environment• Major focus was spent facilitating stakeholder communications to various lab users, planning set allocation / prioritization of resources, and track usage of team resources in the lab

Remote

• Provided technical support for the development and implementation of iManage Work, a Legal Document Management System, for a fortune 500 energy company• Worked with the company's training staff and designed new, firm-centric training programs to meet their specific needs• Provided training and QA services for corporations in the Healthcare, Legal, Risk Management Consulting and Financial Services Industries.

Richmond, Ca

 Controlled firm operations such as conducted Prospect Marketing, Employee on-boarding, Client Contract Reviews and analysis and oversaw the company’s Risk Management functions. Developed account income forecasts, monitored budgetary functions and billing activities. Monitored and analyzed the start-up company’s construction operations and effectively implemented a strategy to improve estimate’s gathering and looking for new prospects. Improved I.T. Operations by changing the company’s website to a new web-hosting platform and redesigning the previous company’s website. Was instrumental in guiding the company towards achieving Diamond Certification status which increased the number of prospects and subsequently the number of clients, hence increasing revenue by 20% within the first 3 months.

Livermore, Ca

 Completed milestones 40% ahead of schedule and under budget while acting as subject matter expert on Real Time Location System (RTLS) IT system. In this highly visible Infrastructure Management project, I handled multiple project efforts simultaneously, reporting status of those projects, and ensuring the projects completed as expected. Coordinated the installation, configuration and testing of a variety of network hardware and software in support of the RTLS implementation. Procured and managed the daily administration of assigned tasks for employees, subcontractors and vendors.  Kept customers, subcontractors, vendors and senior management team informed of current progress, schedule concerns, etc. Elevated issues to Program Management Office as required. Conducted conference calls and briefings to senior program leadership and end-user program managers.  Prepared and submitted status reports ensuring that all facets of the program’s progress were accurately tracked.

Sr.Lead Technician/Active Manager on the Technology Refresh Project Team

East Bay Area

Lead for ERM Project

Provided technical support including project analysis, planning, coordinating, deploying, upgrading, and troubleshooting, for the Xyloc – PESL (Proximity Exam Room Security Lock) project throughout Northern California. Worked closely with the Kaiser’s Project Management team and local IT teams in order to facilitate cross-training and allow Kaiser's internal team to take ownership of day-to-day support operations. Performed general implementation support, which required the installation and configuration of the Xyloc hardware (RFID Tag) and software on Windows XP and Windows 2000 workstations, as well as the configuration of the badges and readers in Active Directory.

Lead Tech on the Technology Refresh/HealthConnect ImplementationProject planning, coordination, deployment, and troubleshooting for the Kaiser Permanente Electronic Records Management (ERM) conversion, more commonly known as HealthConnect. Kept track of technical testing and software deployment plan while reporting to Kaiser’s internal Project Manager.Lead Tech in charge of building and configuring approximately 500 PCs for deployment throughout all Richmond building sites.Imaged Hewlett Packard dc7900 and dc8000 computers with the Kaiser Permanente operating system.Provided next day support, for newly deployed computers as needed; installed and configured network printers, as well as HealthConnect printers (Zebra) and assisted in various HealthConnect projects.Replaced and inventoried expired computers.Assembled Wireless Infologix carts for everyday use in hospital rooms.Supported the installation of new desktop technology solutions, helping with Health Connect software builds and hardware deployments.

Performed Project Management functions at every level of the Applications Life Cycle Management process, managing applications from Beta testing through implementation, post-deployment and end-user support.Applications Support Specialist for the West Region and was in charge of application development, testing and support for one of the company’s most important applications.Worked closely with client management to identify the complex business requirements and processes, for which diverse technologies could be established. Diagnosed and resolved applications problems, recommending and implementing short and long term solutions in a fast and friendly manner to increase productivity and end user/customer satisfaction.Served as the go-to person concerning data storage management issues for two of our San Francisco offices. Also coordinated backups scheduling through assignment of global policies using Veritas NetBackup and performed troubleshooting of backup issues when needed.Managed disk space, user access accounts/logons and security through the use of Active Directory. Monitored disk performance to increase system efficiency and integrity.Performed IMAC activities, having installed, configured, and tuned hardware and software to maintain the latest releases increasing network efficiency.Assisted National Operations and Help Desk staff improving team and operational efficiency.

I prepared underwriting specifications and assisted in producing client proposals, analysis and presentations as required. Created forms on Microsoft Word and other documents which made it easier for entire unit to automate the creation of specifications. Developed account income forecasts, monitored budgetary functions and billing activities and coordinated training, while also supervising the activities of Insurance Assistants. Additionally, I provided assistance on coverage questions and program adjustments regarding client account issues.

I assisted two Senior Partners by performing reconciliation of junk bonds recovered from Mission Insurance and Executive Life Insurance Cos. Performed administrative and financial tasks, corresponded directly to client-regarding cases, working closely with clients and firm associates. Also organized and maintained both litigation and business file libraries.

I assisted Vice President and Portfolio Manager in researching and evaluating information on corporations trading in the Stock Market. I also updated and maintained files for the general use of other Financial Analysts.