Responsible for development and deployment of business processes and capabilities associated with the sale of HP’s products and services.Enhance business processes and capabilities in support of HP’s customers/partners, integrating information technology solutions based on functions, business groups or geography requirements. Participate in process improvement teams involving design, development, testing, support, training, and troubleshooting of the process or capability. Interact with HP’s management, stakeholders, and operational teams to drive process efficiency and effectiveness to achieve metric targets across HP’s sales force and services delivery organizations.

Act as a liaison between internal groups and organizations to address customer needs pertinent to financial claims with the objective of maintaining a TAT of 30 daysGuided customers during the transition of claims processing going from a manual auditing method to a 100% automated system in order to avoid human error and ensure HP policy complianceMaintain pro-active communication with customers regarding claim status, credit generation and monthly financial conciliation that has resulted in a 47% debt decrease with the objective of reaching 100% by the end of FY13Q2Serve as initial escalation point for operational issues related to post-sales claims, goal attainments, promo implementations and other customer issues related to finance. Maintain constant communications with Sales, Supply Chain, Credit, Finance and Auditing

Manage customer relationships with strategic accounts Review and improve procedure deficiencies following Six Sigma guidelinesProvide timely feedback regarding issues affecting quality of service to the customerAnalyze sales performance metrics and identified weak points in HP's sales strategy

Provide daily operational support related to orders, deliveries and claims to a set of channel partnersCoordinate and monitor orders and claims using defined tools and reportsWork with Logistics to assure timely delivery of orders to meet quarterly metricsEnsure that policies, legal regulations and audit requirements were metInvestigate and scheduled returns of damaged units following HP guidelinesCreate weekly and quarterly sales reports & metrics to track performance and account behavior

Contracted to conduct Time Study and Productivity Analysis for Home Service USA to improve their Call Center operationTranslate technical documents from Spanish to English and vice versa.

Provided technical and sales support to accounts (Mexico Public Sector / Enterprise)Presented and demonstrated of solutions to customers, partners and prospectsDeveloped formal sales proposals (RFP/RFI)Focused in the field of Routing and SwitchingSpecialized in Huawei's products and new technologies to better understand the competition

Document an analyze the full process of bottoms productionImplement final results

Monitored and balanced the collateral accounts for member firmsUpdated FX rates in the clearing system to express foreign currency accounts in US DollarsTrained new interns to perform the daily operational procedures; Completed a time study for the cargo section to implement a more productive schedule

Completed a time study for the cargo section to implement a more productive schedulePerformed a mapping and layout analysis to design a more ergonomically effective layout in the cargo area Created a more efficient way to process the necessary documentation for the packages