Billy Chan Email & Phone Number

Hong Kong

 Managed and maintained quality management systems (AS9100 and ISO 9001), ensuring effective implementation and continuous improvement of quality processes. Led internal and external audits for AS9100 and ISO 9001 standards, monitored corrective action plans, and identified opportunities for process improvements. Developed and optimized Quality Control (QC) processes to ensure that products consistently meet specified quality standards. Coordinated and addressed customer, supplier, and internal quality concerns, collaborating with stakeholders to resolve issues promptly and effectively. Spearheaded the identification and implementation of effective containment, corrective, and preventive actions using the 8D methodology and various root cause analysis tools (e.g., Cause and Effect Diagram, 5 Whys, 5W&H, Pareto Analysis). Successfully obtained Hong Kong Civil Aviation Part 21G Production Organization Approval for the company, ensuring compliance with aviation regulations. Facilitated cross-departmental training sessions on AS9100 and ISO 9001 standards, resulting in a 50% reduction in compliance-related errors within the quality management system over one year. Drove a 75% reduction in customer complaints over the course of a year by fostering a culture of quality awareness and improving training for production operators and quality inspectors.

 Led quality improvement initiatives and activities, driving continuous improvement across processes and systems. Maintained and ensured the effective implementation of the Quality Management System (QMS) for ISO 9001 and ISO 14001, including overseeing internal and external audits. Established and enforced quality standards to ensure product compliance with customer specifications, both for incoming materials and outgoing finished products. Managed the customer complaint process, analyzing returns to identify root causes and implementing corrective actions to prevent recurrence. Oversaw the supplier management program, conducting risk assessments and audits to ensure key suppliers meet quality and compliance standards. Successfully achieved ISO 9001 and ISO 14001 certifications for the manufacturing facility in China, improving compliance with international quality standards and driving a 25% reduction in process inconsistencies. Led efforts to reduce defective parts per million (DPPM) to below 500, strengthening customer trust and fostering long-term relationships through consistent delivery of high-quality products.

 Monitored product quality (hard disk filters) and implemented strategies to improve product yield. Utilized precision tools, including calipers, projectors, and CMM (Coordinate Measuring Machine), to measure and verify product dimensions.

 Oversaw the sample approval process, ensuring accurate documentation for new products (Magnet Core) and that customer specifications are thoroughly reviewed and properly implemented.

Bachelor'S Degree, Industrial Engineering & Engineering Management

Master'S Degree, Quality Management