Prepare and oversee rooms revenue forecasts (monthly, rolling, and annual)Drive RevPAR growth by exploring and providing variationsRegular use of Demand360 and rate360 for accurate rate positingEnsure revenue related businesses are aligned and structuredPrepare presentations or ad-hoc reports for the Revenue Management CommitteeProvide critical analysis of Strategies, room statistics and demand factors byWork closely with Marketing and DRM to increase exposure of the hotel inConduct regular analysis of RevPAR by room type bookings to identifyClearly communicate strategic vision and objectives on how to driveincluding historical booking, demand and competitive position analysisin the market mix to stimulate additional revenue without increasing costand understanding market conditions.efficiently and effective for all departmentsor corporate constituents on the team’s progress toward goals and forecasts·Develop annual pricing with DOSM and load into respective systemsreviewing month end statistics including Segments, Monthly Revenue Managementreports, Key Hotel Marketing reports and provide critical analysis on performance .key market destinations and drive transient business, especially over need periods.opportunities in room selling strategy.revenues and improve performance.

Manage and lead the Team through day-to-day operations, as well as strategicallyguide the Revenue department to achieve Team and organizational goals• Gather and analyses statistics, yield information and all other relevant informationin order to identify potential new business, markets and trends.• Prepare a three-month market segment outlook and maintain on a daily basisby monitoring actual results versus forecast for plan achievement• Complete and analyses month-end reports• Record and analyze lost, cancelled and waitlisted business.• Ensure effective information gathering and analysis is conducted in order toidentify and maximize on all possible opportunities and minimize any risks.• Ensure Team Members have current knowledge for all relevant processes,policies and promotions, as necessary, to perform their duties.• Manage staff performance in compliance with company policies and procedures• Recruit, manage, train and develop the Revenue and Reservations Team• Review of nightly reports (last day or days rooms sold and room revenue,booking evolution, segmentation, annual rate plan, etc):Picking-up reports for the previous day,• Going back to make rate/room availability and making changesin the different distribution channels.• Prepare outline for and support the annual revenue budget process.

Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.• Daily pick-up analysis, strategy adjustments and reporting.• Perform competitive benchmark studies and follow market trends.• Create and develop pricing strategies in conjunction with the individuality of each hotel.• Manage and oversee strategy for all 3rd party distribution• Analyze overall monthly hotel performance and provide summary report• Ensure all related systems are configured correctly, validated and working to full capacityOversee and audit the standards and operations of the reservations department.• Ensure web site booking process is maintained up-to-date and functional.Ensure hotel personnel is fully competent in the use of all systems• Work in liaison with hotel sales and reservations departments as a team.Regularly check the input and the quality of data (segmentation, tracking, etc…) points.• Conduct quarterly property performance review• Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, groups, etc…).• Reduce the cost of distribution by finding new less expensive means of delivering business

Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.• Allocate daily tasks to Reservations staff.• Review reservation booked daily.• Review arrival report daily.• Responsible for training staff.• Responsible for implementation of policies and procedures.• Identify Top Producing Accounts ensure proper recognition by Reservation staff.• Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.• Responsible for various Production reports and supply to each department concerned.• Monitoring Telephone Manner and general performance of reservations staff daily.• Ensure special handling of repeats guest and very VIP guest.Observes and ensures that proper telephone manners are maintained at all times• Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager• Follows up tentative bookings and update reservation status• Reviews no-show and cancelled reservations and processes charges according to hotel’s policyReview room blocking for Long Stay. Suites and special group request.• Supervising of Group Reservations.• Maintain cordial relations with commercial clients.• Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.• Responsible for work scheduleResponsible for maintaining a Neat and Orderly position at all times

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name.Registers and rooms all arrivals according to established proceduresCheck open Balance –Credit Limit {make AUTH for the high extras balance}).–Alert-Transportation (Journal by Cashier) + Print Report of guest in house check rate and check it.Arrival revision profiles and rates & Check arrival guests birth date & Check Non Complete Profiles ReportReview Arrival correspondence & Prepare brief manager report sheetupon check in, ensure that the guest fill the registration card completely and legibly and that the guest is assigned a room of the typeand at the rate requested. In the case of walk in, the guest should be sold a room at the highest available rate.Posting outlets and departmental charges as promptly as possible and in accordance with policy and procedureChecks out all departing guests according to established procedures, ensuring that the guestaccount is properly Settled according to hotel credit policy with all pending charges posted to guest accountMaintains intimate knowledge of departmental standards and proceduresCashes hotel guest's personal and travelers checks and assists with currency exchangeKeeps abreast of all modifications to accounting policies and proceduresAttends to guest's complaints, inquiries and requests, referees problems to supervisor / Assistant Manager if He / she unable to assistDoes everything possible to ensure that the guests depart the hotel with a positive impression of hotel serviceWhen on night shift( replacing night manger), prepare all necessary forms for the guest arrivalMaintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read e-mail,messages, and how to interpret availability within the reservation systems