Mina Dimitrova Email & Phone Number

Paris, Île-De-France, France

Paris Area, France

Paris Area, France

In a search of a new challenge, I took the role of Assistant Hotel Manager in citizenM Charles de Gaulle, Paris in a crucial moment of large team reconfiguration. Now confident within the role, I could expand my area of responsibilities: • My main focus was the performance and development coaching of our team, making sure I am invested in all individual's development by creating supportive and empowering environment that fosters self-motivation and sense of growth• I was also strongly… Show more In a search of a new challenge, I took the role of Assistant Hotel Manager in citizenM Charles de Gaulle, Paris in a crucial moment of large team reconfiguration. Now confident within the role, I could expand my area of responsibilities: • My main focus was the performance and development coaching of our team, making sure I am invested in all individual's development by creating supportive and empowering environment that fosters self-motivation and sense of growth• I was also strongly involved in the organisation and facilitation of recruitment sessions, and the final selection of new employees for all three citizenM hotels in Paris• My strong involvement and curiosity allowed me to expose myself to many aspects of the hotel's operations too from handling guest communication (social media, emails and face-to-face), F&B ordering, inventory and training, to active problem-solving with our Maintenance and Housekeeping teams Show less

Glasgow, United Kingdom

After only 7 months within the company I was promoted to a Night Shift Supervisor and later on as an Assistant Hotel Manager, responsible roles that include:• Taking full responsibility of up to 400 guests and a team of 5 to 15 members• Managing the night-to-night operations of the hotel, while dealing with high-pressure situations and guest requests• Participating in the decision of the team members’ monthly bonuses and successfully delivering objective and constructive… Show more After only 7 months within the company I was promoted to a Night Shift Supervisor and later on as an Assistant Hotel Manager, responsible roles that include:• Taking full responsibility of up to 400 guests and a team of 5 to 15 members• Managing the night-to-night operations of the hotel, while dealing with high-pressure situations and guest requests• Participating in the decision of the team members’ monthly bonuses and successfully delivering objective and constructive feedback• Undergo a management training course focused on personal development, communications skills, effective people's coaching and motivation for work performance improvement• Managing the monthly rota and holiday requests of the team• Undergoing a managers’ exchange training with senior Night Shift Manager in Amsterdam and Rotterdam• Successfully proposing and implementing new ideas aiming to improve the guests'​ experience and the team's cohesiveness and empowerment such as monthly challenges, team workshops, interactive training, etc. • Navigating and conducting the recruitment process for new day and night shift employees Show less

Glasgow, United Kingdom

Working in such innovative and fast-growing organisation allowed me to develop a vast range of skills, crucially important for the successful management of every hospitality establishment:• Working as a night Shift Leader involves managing multiple guests’ inquiries, leading the team, supervising the progress of the work, while ensuring guest satisfaction and great customer service; also conducting the night audit, managing the revenue statistics and the shift reports;• Obtained… Show more Working in such innovative and fast-growing organisation allowed me to develop a vast range of skills, crucially important for the successful management of every hospitality establishment:• Working as a night Shift Leader involves managing multiple guests’ inquiries, leading the team, supervising the progress of the work, while ensuring guest satisfaction and great customer service; also conducting the night audit, managing the revenue statistics and the shift reports;• Obtained professional cocktail, coffee barista (Dear Green) and spirits (Good Spirits Co) training• Work within several departments of the hotel including front desk, bar, kitchen and shift leading;• Developed great problem-solving skills through night-to-night interaction with guests and dealing with their queries • Got proactive involvement in the business through several initiatives as developing task check-list for the different positions, controlling the stock, etc. Show less

Glasgow, United Kingdom

Being one of Glasgow's largest banqueting hotel, Thistle is a very dynamic work environment that requires multitasking:• Managing multiple customers in short time period• Providing constant four star service while being able to process orders quickly • Covering all aspects of the events preparation from setting up the room to after-event clean up

Sydney, Australia

Working in one of the most popular coffee shops in Glebe, Sydney, I had to manage multiple tasks while giving impeccable customer service:• I had to take orders and serve clients whilst making sure I am sitting in all new customers• I had to react fast and accurate to any specific queries of the customers• I had to prepare quality coffee beverages to match the high standards of the Sydney coffee culture

Sydney, Australia

Being a barista in a small independent coffee shop in Sydney helped me develop greatly my coffee preparation skills learning from experienced baristas and practicing on my own:• I had to prepare a whole range of high quality coffee drinks • I was taking care of the daily accounting of the shop, while managing the supply • I was assigned to train new employees of the shop

Nashville, Tennessee Area

After my success on my internship working for the company as a sales assistant, I was invited to work in their headquarter where I was assigned multiple tasks on both intra and inter-company level:• I had to coach the new employees on different sales techniques, while motivating them to reach their personal goals and the company’s sales targets• I worked in a B-to-B environment in order to arrange team buildings, delivery supplies, etc.• I was a project manager for several… Show more After my success on my internship working for the company as a sales assistant, I was invited to work in their headquarter where I was assigned multiple tasks on both intra and inter-company level:• I had to coach the new employees on different sales techniques, while motivating them to reach their personal goals and the company’s sales targets• I worked in a B-to-B environment in order to arrange team buildings, delivery supplies, etc.• I was a project manager for several initiatives related to contest promotion, marketing, creative thinking, etc.• I was responsible for following the day-to-day sales statistics and suggest potential tactics for improving the employees’ performance• I was working directly with the district manager of the organisation, being his personal assistant too Show less

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: ESN (Erasmus Student Network)

Bachelor'S Degree, Economics

Exchange Program, Tourism And Travel Services Management And Economics, Distinction

Activities and Societies: Tourism Marketing Sustainable Destination Planning Public Economics Macroeconomics

High School, Spanish Language And Literature, A

Activities and Societies: Diploma for a tour guide in Bulgarian, English and Spanish DELE (Diploma for Spanish as first foreign language)