Oversee a team of service advisors providing them with counsel and guidance in accordance with the company policies and values. Monitor daily operation parameters (through put, delivered & pending) As well as sold service & warranty contracts. Monitor the sold added value services. (Rust proofing, tinting, etc.) Make sure that the targets and Kpi’s are met. Engage with the management to put attractive and appealing service contracts packages (money wise and… Show more Oversee a team of service advisors providing them with counsel and guidance in accordance with the company policies and values. Monitor daily operation parameters (through put, delivered & pending) As well as sold service & warranty contracts. Monitor the sold added value services. (Rust proofing, tinting, etc.) Make sure that the targets and Kpi’s are met. Engage with the management to put attractive and appealing service contracts packages (money wise and value wise) to satisfy our broad spectrum of customers.Coordinate with the workshop to make sure fast and accurate repair is ensured from the first visit to keep the customer satisfied. Take over the workshop management in case of annual leave or absences of the workshop manager. Show less

Give a great customer journey from the moment he hands over the vehicle to the moment he collects it back

To be the point of contact for all Service guests, by way of providing a professional reception and facilitating the efficient operation of the Service department’s workshop to maximize the Guest Experience and departments’ profitability through all transactions. This includes providing support and assistance to junior Service Associates in order to ensure continuousness guest satisfaction.

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records

• Responsible for the overall performance and customer satisfaction for the Shop• Serves as liaison between the Shop customers and the service technicians.• Serves as primary interface between Shop and company management.• Schedules and coordinates workflow of Shop and tracks efficiency of Technicians• Along with the Shop Manager, recruits, interviews, trains and directs the technicians.• Along with Shop Manager, manages the workflow, expectations and Technician time… Show more • Responsible for the overall performance and customer satisfaction for the Shop• Serves as liaison between the Shop customers and the service technicians.• Serves as primary interface between Shop and company management.• Schedules and coordinates workflow of Shop and tracks efficiency of Technicians• Along with the Shop Manager, recruits, interviews, trains and directs the technicians.• Along with Shop Manager, manages the workflow, expectations and Technician time spent on a per Repair Order (RO) basis. Show less

Performs supervisory duties in the implementation and management of a fleet operation in the truck workshop; performs supervisory and technical work in trucks and equipment mechanics as needed.