As a VSC Specialist, my day-to-day tasks are the below: •Handle incoming claims from vendors on my queue.•Handling the instant problems that face the sellers through WA.•Meet the vendors at the office (F2F).•Provide excellent vendor experience.•Work with other internal teams (Finance, logistics, Content, etc.)

As a Customer Service Senior Agent, my responsibilities revolve around prioritizing customer satisfaction, handling critical cases, and analyzing team performance. By focusing on these key areas, I contribute to the overall success of the inbound team to get the targets of C-sat and AHT Also the Answer Rate

Within my journey at Orange Egypt, I have enjoyed shining and learningin the 2 years I have worked as a customer service agent handling the customer's problems and getting their satisfaction and supporting the assist team as AOF (Assist on floor), Supporting the physical team and supporting the network team. Also the backoffice team