Finding the best tech solution among all possible to fulfill the business requirements.ensuring that the solution includes all possible scenarios and handling all requirements.Defining features, phases, and solution requirements.Defining solution impacted platforms, cost and expected development duration.Providing solution document describing the solution defined, managed, and delivered.and to include any limitations or assumptions that should be clear to all stakeholders

Handling Orange Money platform Dev-Ops responsibilities.Study new service descriptions and make a complete feasibility study.Responsible on integration assessment & defines the implementation plan of the service across different IT nodes including development, integration & acceptance testingResponsible for platform upgrades & extensionsAccept and validate new features implementation, software upgrades and new products and services.React immediately to platform issues.Regular On-call duties: Perform planned actions during low traffic & handle open cases with vendors & customer complaints.Provide periodic revenue and traffic reports & dashboards for Mobile money platformFull documentation for projects & services platforms including solution documents, systems procedures, work orders and processes.

Support the Business and Technical Operations of Retail Sales (WINCASH) &Commissioning Applications& CRM applicationsManaging vendor support teams.Gathering business complains, apply required changes ,bug fixes and performance monitoring.Sitting cases matrix with internal business and vendors and offer solutions.Achieving the target SLA and KPIs

Detecting and recording incident detailsMatching incidents against known problemsResolving incidents as quickly as possiblePrioritizing incidents in terms of impact and urgencyEscalating incidents to other teams to ensure timely resolution