Mina Makar Email & Phone Number

Alberta, Canada

•Consistently offers professional, engaging & friendly service.•Responsible for the service excellence and efficient management of over 210,000 square feet of combined meeting and function space ensuring all functions maintain a first class and positive impact; including ambiance, décor and service delivery•Oversees the recruitment, mentorship and development of 10 Event Operations leaders, 100 full-time & 50 part-time colleagues•Participates in the budgeting and forecasting process by establishing clear and precise priorities for operational and renovation capital expenditures acting in a fiscally responsible manner•Assume responsibility for all event and function facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required• To develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health & Safety standards•To ensure that food safety practices are strictly adhered to including allergy and sanitation procedures.•Creates strategies for improvement and stays on top of current trends•Must be able to develop a strong working relationship with The Executive Chef, to ensure that a common vision is shared•Ensures attendance at pre-conference meetings and develops strong relations with on-site clients ensuring that every need is anticipated.•Ensures all financial reporting is maintained and accurate billing for each event.•Conducts regularly scheduled departmental meetings.•To liaise with other Food and Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a unified force.•Always maintains the strictest confidentiality on all matters about management, staff, and any associated food and beverage matters.•Supports all Fort Edmonton Park initiatives and can follow established policies, procedures, service standards.

Edmonton, Alberta, Canada

Toronto, Ontario, Canada

•Maintains a positive relationship with the client through daily contact to discuss; areas of concern, report on deficiencies and obtain any new assignments. Organizes and attends regular meetings with client and Vice President of Operations. •Directly controls budgeted hours and expenses for the assigned location. Submits accurate monthly billing. •Inspects the work site daily and on an ongoing basis to ensure the delivery of services is consistent with the work specifications and required Quality Assurance standards. •Regularly reviews assignments with staff to ensure tasks are performed properly and quality of work is maintained at expected levels. •Responsible for the safety of all personnel and ensures that equipment is in safe working condition. Ensures all accidents and property damage is reported within deadlines. •Accountable for all equipment including keys, communications devices, ie. radios, pagers, cell phones, scanners and ensures they are inventoried on a daily basis. •Develops and manages preventative maintenance program for all on-site equipment. •Processes equipment and supplies orders and maintains adequate inventories. •Periodically reviews efficiencies of operations and assists Operations Manager in improving and upgrading standards, work schedules, etc. •Ensures ongoing ISO compliance •Responsible for orientation and training of personnel. •Maintains attendance records for all personnel. •Regularly holds meetings with employees to review performance, attendance and health, and safety issues, etc. •Administers appropriate corrective disciplinary action when necessary. •Identify and resolve problems on site and informs or involves the Vice President of Operations as necessary. Documents all complaints and follows up to ensure there is a resolution. •Performs other assigned duties as needed or directed by the Operations Manager.

Ontario, Canada

Be responsible for all aspects of support services and operations including: budgeting, financial management and weekly analysis in addition to maintaining both client and Compass standards to assure a safe environment for all residences and employees.Assure quality control procedures are monitored, maintained, and established operating practices are strictly followed.Ensure seamless operations of various day to day services are consistently run in an exemplary fashion.

Toronto, Ontario, Canada

-Complete accountability for all accounts, including setting and maintaining quality standards, building performance and maintaining the integrity of the account.-Hire, train, monitor, evaluate and discipline staff for all buildings.-Monitor all buildings for new development and changes.-Administer payroll, transfers and terminations for employees.-Monitor and control hours/dollar budget for all accounts.-Coordinate and organize additional or project work on-site for weekends or as required.-Complete logs and inspections to ensure accurate paper trails of work performed.-Monitor and inspect buildings for vacancy credits or additional services.-Develop and maintain on-going working relationship with property management/tenants.-Perform quality assurance inspections.-Monthly review of the site P&L providing resolutions to issues surrounding hours, supplies, etc. plus reports.-Ensure that the building vacancies are being recorded and labour is being adjusted accordingly.-Oversee employee monthly expense claims.-Assist in Human Resources related matters.-Assist in business administration when required.-Employee development.-Participate in new sales and business development.-Monitor customer service.-Building inspections.-Client visitations.-Participate in all new job costing and janitorial tenders.-Ensure that KPI’S and GDI Inspect documents are updated and site quality control must be respected.

Toronto, Canada Area

⦁ Responsible for maintaining all aspects of community operations for a 600-unit property⦁ Ensure that a superior level of co-operation, service and support is provided to tenants⦁ Responsible for the day-to-day operations of the building (general maintenance, cleaning and security)⦁ Promptly respond to tenant issues and service requests⦁ Ensure the apartment complex is maintained and cleaned in accordance with company standards⦁ Pro-actively inspect grounds, facilities, and equipment to determine if repairs or preventative maintenance is required⦁ Assist in training on-site staff (Assistant Building Managers, Maintenance Associates and Cleaners) on operational procedures⦁ Demonstrate excellent sales/leasing skills by minimizing vacancy (maintaining an occupancy rate of 100%)⦁ Show prospective tenants available suites, process tenant applications and lease agreements⦁ Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to tenants⦁ Responsible for “move-in, move-out” procedures⦁ Ability to represent company at Landlord Tenant Board hearings

Hyatt Regency Kiev

Assists in VIP’s arrival departure in absence of guest relation officers.• Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.• Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.• Operates the front office computer system in order to assist front office attendants.• Checks group department, fit and ensure switchboard makes appropriate wake up calls.• Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.• Assists reception, business Centre, cashier, concierge and bell captain during they are busy.• Answers guests inquires, handles complaints and attend to the needs of the guests.• Approves and sign for allowances, rebates etc., as required by Front Office Cashier.• Follows up in credit check report, liaise with credit manager.• To responsible for front office operation during the absence of Front Office Manager (HO).• To discuss all matters that needed to follow up with the next shift Reception Manager.• Approves the working schedule for the front office attendants and submits them to front office manager (HO).• Assigns and Approves Duty roster for all Front desk staffs.

Burj Al Arab Hotel And Creekside Hotel

• Deliver excellent customer service, at all times.• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail• Administer all reservations, cancellations and no-shows, in line with company policy.• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.• Ensuring at all times that all guest needs and requirements are met and to demonstrate a high and consistent level of organization and management.• Communicating & providing feedback at all times with all the related departments & to be constantly proactive in anticipating guest needs and requirements.• Welcomes guests in a traditional Arabic manner. Recognize all repeat and important guests.• Conduct regular security checks throughout the day and report any security issues to line manager• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.• Provide reports, as required, for housekeepers and management.• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.• Maintain personal knowledge by completing in-house training and workbooks.• Always adhere to all company policies and procedures and licensing laws.• Be involved and contribute at team meetings.• Carry out instructions given by the management team and head office.

* Provide general knowledge of attractions and destinations. ; * Develop and maintain an information file.* Arrange and deliver commentary. ; * Prepare for tour by making arrangements and confirming reservations. ; * Conduct tours. ; * Complete tour reports, daily log and expense reports. ; * Assist special needs clients.* Escort passengers.* Distribute any city maps needed. ; * Reconfirm restaurant dinner time, menu and special meal requests.

* Maintains promotional database by inputting invoice and bill-back data. ; * Updates managers by consolidating, analyzing, and forwarding daily action summaries. ; * Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers. ; * Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and special prices, forwarding resolution to managers. ; * Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions. ; * Provides sales projection results by preparing and forwarding sales tracking reports. ; * Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports. ; * Prepares sales presentations by compiling data; developing presentation formats and materials. ; * Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for settlement. ; * Updates job knowledge by participating in educational opportunities. ; * Accomplishes department and organization mission by completing related results as needed.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor In Hotels & Tourism, Tourism And Travel Services Management