Collaborate with the Italian Office Coordinator to prepare and develop project proposals and budget plans.Oversee the management of more than six projects under the office coordinator's supervision.Work with the Office Coordinator and administrative staff to prepare narrative and financial reports.Develop Monitoring and Evaluation tools with the M&E team to align with project indicators.Provide logistical support for the implementation of projects.Assist the Office Coordinator in conducting needs assessments, studies, and monitoring operations.Maintain effective communication and information flow with partners and donors in the Salesian province Middle East.Identify potential new donors and stakeholders for the PDO.Perform various tasks and assignments as directed by the PDO mandate and mission.Engage with internal and external stakeholders, such as UNHCR, Caritas, CRS Refugee Egypt, Plan International, Save the Children, and IECD.Write quarterly technical reports and collaborate with senior management by providing necessary clarifications and data.Manage local staff, enroll project target groups, and retain current participants.Monitor and evaluate project cycles and progress.

Co-founded Farha Tegmaana, a local Egyptian NGO dedicated to empowering families in impoverished communities across various governorates in Egypt by establishing sustainable income sources and addressing basic infrastructure needs such as water connections.Manage all financial aspects of sponsored projects, including expense assessment, budgeting, and disbursements.Conduct on-site visits to project locations for comprehensive expense evaluation and project understanding.Closely monitor project execution and financial status.Handle all communications with governmental and non-governmental entities.Supervise and coordinate a team of volunteers across four governorates.

Monitored servers, platforms, and related equipment remotely to identify potential impacts on customers' IT solutions.Conducted troubleshooting and resolved technical issues to maintain optimal operation of customer IT environments.Managed incidents raised by customers, including handling calls, opening cases, and coordinating with different teams.Analyzed issues and resolved them using available tools and processes.Participated in the evolution of processes, considering customer requirements.Collaborated closely with the monitoring team to ensure comprehensive support and effective problem resolution.

Upsold Mobinil services, products, mobile phones, and accessories to customers.

Monitored agents' performance (Aux Monitoring) and generated reports for the Account Manager.Facilitated the migration from prepaid to postpaid services.

Upsold new rate plans to specific customers via phone.

Assessed medical needs in vulnerable and impoverished areas and coordinated funding for medical campaigns.Managed campaign expenses and ensured adherence to planned budgets during field visits.

Handled incoming calls addressing customer requests.Provided exemplary service to achieve high customer satisfaction.Offered comprehensive information on Mobinil products, services, and policies.Resolved customer complaints promptly, viewing them as opportunities for improvement.Escalated issues and provided feedback to appropriate channels.

Upsold Vodafone services, products, mobile phones, and accessories to customers.

Handled incoming calls addressing customer requests.Provided exceptional service to achieve maximum customer satisfaction.Delivered accurate information on Vodafone products, services, and policies.Resolved customer complaints promptly and leveraged them for continuous improvement.Escalated issues and provided feedback to appropriate channels.