Mina Mansour Email and Phone Number
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- I worked as project manager Senior for 2 years, • Working on the internal call center process for the fourth mobile network.• Working on setting internal call center Unified process between Workforce and call centers for WE Group after merge. (TEData, Xceed and Telecom Egypt) • Follow up with all stakeholders that they stick with process as planned.- Through this period, I developed my technical and soft skills so I can make a difference in my area.I have been responsible for delivering all the academic and self-gained knowledge to the new members in the team.- In parallel with that, I am responsible for building Leaves team in CS department and activate its main functions: 1. Supporting CS operations.2. Supporting WFM.3. Follow and insure that WFM process implemented correctly. - I work to Design the new Process with reference to eTOM and COPC in various areas in Customer service department and Workforce to standardize the work methodologies based on the best practices.- Currently I start to Work on Business process Management team responsible for setting unified Polices and processes for HR domain on TE Group with reference to eTOM, BPMN, and ISO standard.
Technology Strategies Middle East - Tsme
View- Website:
- tsmesolutions.com
- Employees:
- 128
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Business Process ConsultantTechnology Strategies Middle East - Tsme
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Business Process Management SupervisorTamweely Microfinance Apr 2022 - PresentCairo, EgyptResponsible for:- Design and enhance company policies and Processes using BPMN Visio and HOPEX Mega Automation System.- Modeling and documenting company policies and processes for all products and services.- Ensure that all company policies and operations processes comply with company rules and regulations.- Supervise teams to ensure that execution of day-to-day work assignments are accomplished on time and within given requirements/standards. -
Business Process Management SeniorTelecom Egypt Jul 2019 - Jun 2022EgyptResponsible for :- Design Processes with reference to eTOM using MS Visio.- Setting Processes SLA's in documentation phase. - Setting unified Polices for HR domain on TE Group .- Setting unified Processes using BPMN for HR domain on TE Group . -
Business Process SeniorTelecom Egypt Aug 2017 - Jul 2019Egypt• Working on the internal call center process for the fourth mobile network.• Working on Setting internal call center Unified process between Workforce and call centers for WE Group after merge . (Te Data, Xceed and Telecom Egypt)• Follow up with all stakeholders that they stick with process as planned.
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Planning And Performance SeniorTe Data May 2016 - Aug 2017Egypt• Monitor and controlling team to enhance work knowledge and insure output of them tasks.• Planning and forecast real time with team for all TE group. • To report all TE group queues status with corrective and preventive actions for heads.• Help my team to work smoothly together to achieve targets and to committee to results. -
Real Time Management SpecialistTe Data Jan 2012 - May 2016Egypt• Analysis for call center operations.• Forecasting and reporting for all call center queues and agents by Real-time adherence monitoring.• To reschedule agents according to business needs.• To follow agent’s adherence and attendance.• To help agents better understand how their behavior can directly affect service-level goals.• To help agents feel like contributors to the success of the contact center.
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Workforce Management SpecialistTe Data Aug 2010 - Jan 2012Egypt• To follow Adherence and floor Control.• To handle all agent Issues related to attendance or schedule.• To work for handling any requests for all contact center agents by tickets or mails.• To fellow all contact center agent’s medical issues with HR.• To adjust the salary deductions for contact center agents.• To fellow all contact center agent’s refunds (medical or salary).
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Technical Support SpecialistTe Data Nov 2008 - Aug 2010Egypt• To troubleshoot Internet Service Problems • To solve computers problems with customers• To help all kind of customers to use and enjoy the product we offer with easy way.• To help customers to configure all kind of routers and to adjust wireless in customer’s computers.• To handle all customers needs in our filed with high level of satisfactions.
Mina Mansour Skills
Mina Mansour Education Details
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Frequently Asked Questions about Mina Mansour
What company does Mina Mansour work for?
Mina Mansour works for Technology Strategies Middle East - Tsme
What is Mina Mansour's role at the current company?
Mina Mansour's current role is Business Process Consultant.
What is Mina Mansour's email address?
Mina Mansour's email address is mi****@****ata.net
What is Mina Mansour's direct phone number?
Mina Mansour's direct phone number is +2010018*****
What schools did Mina Mansour attend?
Mina Mansour attended Ain Shams University.
What skills is Mina Mansour known for?
Mina Mansour has skills like Teamwork, Time Management, Microsoft Office, Team Leadership, Team Management, Management, Troubleshooting, Networking, Customer Service.
Who are Mina Mansour's colleagues?
Mina Mansour's colleagues are Areej H., Tawfiq Shehadeh, Abdulla Abdelhaq, Pmp®, Psm I, Fahed Saaidah, Nicola Dihmes, Firas Saifan, Kamal Omer.
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