Mina Moussa Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

- Discovered the current state of complex hybrid infrastructure and produce designs and recommendations.- Observability: Designed end-to-end AWS monitoring solutions with Application Performance Management (APM) and logging level insights.- Improve Observability automation and escalation.- Implement Observability that monitors customer and employee experience.- Helped with CI/CD implementations ensuring rollouts follow best practices.- Seamless Data Centre Migrations: Led architecture reviews and designs which resulted in successful data center migrations.- Effective Team Training: Trained technology teams on architecture and best practices.- Enhanced Resilience and Automation: Designed AWS resilience and automation improvements.- DaaS/AWS Workspaces Optimization: Designed and optimized global workspaces for over 300 users, balancing cost-efficiency with user experience to deliver optimal solutions.- Active Directory toplogy current and future state designs.- Data Transfer Solutions: Developed automated, self-healing PaaS solutions for data transfer, replacing traditional SFTP solutions and providing robust monitoring and reporting capabilities.- Vendor Management: Helped with RFP, project planning, resource costs, Work-break down and helped align vendors to company design standards.- Design Cisco Webex AI integration into queues.- Implemented AI governance with solution designs.

- Discovered and documented the current c++ applications clearing the unknowns. - Application modernisation, refactoring c++ application to react, server less, containers, python and .NET (business logic/data access) to leverage modern serverless architecture.- Security focus: provided a focus on security with handover to future teams to ensure security visibility and monitoring are used in future.- Full Stack Implementation: Led mobile and web development teams across the full stack to implement Solution Architecture.- Cloud Infrastructure: Directed serverless cloud architecture and infrastructure teams.- UX and IoT Design: Led UX design for mobile, web, and IoT.- IOT PCB Integration with AWS serverless services.- IoT Connectivity: Ensured seamless connectivity between IoT devices and mobile apps with an intuitive interface.- Feature Prioritization: Worked closely with the business to prioritize features across UI and hardware/IoT.- AI Solutions: Delivered AI solutions using python libraries and AWS services.- Coding and Security: Reviewing code to ensure it meets security best practices.- Mobile App Development: Guided the mobile app development from wireframe/concept design to implementation.- Python Development: Applied Python best practices to enhance codebase quality and performance in a fast-paced development environment. Streamlined data analysis and automation processes using Python, significantly improving operational efficiency.- React Development: Led the front-end development of Single Page Applications (SPAs) using React, optimizing user experience and performance. - Deliver APIs using AWS API Gateway, used by IOT devices, React apps and more.

Australia

Leading Technical Account Managers and Professional Services to deliver high-quality outcomes for our clients, to provide:- Discovering client environment to surface concerns with Drupal architecture and provide recommendations.- Identify solution options, with pros/cons and costs of each options while working closely with executive stakeholders.- DR and Resilience: Streamlined documentation processes to ensure resilience plans were in place, improving disaster recovery and operational continuity.- Scalable Architecture Solutions: Defined solutions to scale sites that handle over 10 million users per day during major events, ensuring robust and scalable infrastructure.- Cloud Integration and APIs: Integrated several cloud solutions with APIs, enhancing system interoperability and functionality.- Performance Optimization: Improved website performance through the implementation of advanced caching techniques, resulting in faster load times and better user experience.- Security Enhancements: Enhanced identity and security measures across websites, protecting against vulnerabilities and ensuring compliance with security standards.- Solution Design and Presentation: Built several Solution Architecture designs, evaluating pros and cons, and presenting to clients and stakeholders, enabling informed decision-making.

As a solution architect my focus was on helping 300+ clients securing their Cloud environments and adhering to the AWS Well architected framework.- Discover client AWS environment.- Worked closely with stakeholders to identify upcoming business priorities and challenges. - Help clients prioritise their security posture from 10,000+ findings.- Co-created roadmap and plans for over 200 clients to implement AWS cloud best practices.- Work closely with developers to go review and implement solutions and changes.- Designed integration of DevSecOps and Shift Left with CI/CD solutions to implement Jenkins and other automation tools in AWS to reduce security issues or misalignment to AWS Well Architected to be proactively detected.- Helped customers improve their security posture and compliance in NIST, E8, ISO27001/2, SOC2.- Provided training for engineers on best practises to reduce new issues from re-occurring.- Helped with RFP process.

Achievements:- Introduced DevOps and infrastructure automation to PWC.- Built over 50 Solution Architecture designs- Automation was used to migrate 4000 servers and 750 applications to AWS.- Reduced infrastructure costs by 40% total cost of ownership.- Lead solution design teams responsible for Jenkins, Puppet, Docker, AWS, GCP , Azure, Kubernetes, Linux, Windows, UI, Security, APIs.Azure- Implementing end to end data architecture including Data lake, Data factory, Data Warehouse and NoSQL with our data science teams.- Utilising Azure VMs, containers and PaaS.- Ensuring 0 trust implementation of Azure for compliance and governance.- Building Azure end to end build and release pipelines utilising app service, VMs and containers.- Automating Azure builds with terraform.AWS- Managed the deployment of applications across various AWS services, achieving high availability and fault tolerance.- Orchestrated AWS resources such as Lambda, API, Comprehend and other AWS services to build resilient cloud infrastructures.- Designed and built IAC within AWS using Terraform and Jenkins.- Ensured security and scalability of AWS deployments, aligning with industry best practices and organizational requirements.- Monitoring and improve AWS costs of AI tools, serverless and data storage. DevSecOps & Cloud Cost optimisation.AWS for Data Analysis & Visualization- Leveraged AWS cloud services to deploy scalable data analytics platforms, handling vast amounts of data with high efficiency.- Configured AWS analytics services like AWS Quicksight and AWS Glue to transform raw data into actionable insights.- Utilized AWS Lambda in conjunction with Amazon S3 to process and visualize data in real-time.Application modernisation- Dependency discovery and design- Decoupling the components of legacy applications and re-coding this into a react front end, AWS API Gateway for integration, business and logic layers can live on containers, databases can be on PaaS.

Sydney, New South Wales, Australia

The primary objective of our retail establishment, which boasts a skilled workforce, is to revolutionize the consumer experience within the health and wellness sector by introducing cutting-edge innovations.In my capacity, I collaborate closely with front-line employees and managerial staff to identify their needs. By keeping abreast of emerging trends in the technology landscape, I develop tailored solutions. Furthermore, I coordinate with the technology lead and a team of developers to ensure the successful execution of these solutions.Achievement include:- Understanding commercial needs and requirements of our clients.- Commercially prioritising feature requests, based on largest commercial and customer satisfaction impact methodologies.- Working with development teams to design and plan features.- Code reviews and QA using DevOps methodologies.- Measuring commercial impact of new features and products.Sentiment Analysis- Implemented sentiment analysis solutions using Python to gain insights from social media data and customer feedback.- Utilized NLP libraries for effective text processing, enabling accurate sentiment scoring in diverse datasets.- Collaborated with the data science resources to refine machine learning models for sentiment analysis, enhancing predictive accuracy.- Build sentiment analysis application that monitors zoom call transcripts and provides feedback.Data presentation- Spearheaded the integration of React to create dynamic and complex charts, improving the interactivity of analytical web applications.- Collaborated with UX/UI designers to develop intuitive data visualization interfaces, enhancing user engagement and understanding.

Sydney, New South Wales, Australia

- Driving DevOps efforts for our $100m SaaS website and all cloud components. Includes leading solution designs for all cloud projects and upgrades.- Monitoring and improving performance to handle millisecond transactions across the full web stack.- Improving database, website, code and other services performance. - Training the team on cloud services before they are rolled out.- Managed Cloud services including S3, EC2, MySQL, Load balancers, to scale and run in hybrid between monolithic and micro-services.- Lead DevOps meetings and next steps for the cloud team.Retail Stores and POS- Integrated data from 300+ stores into new technologies by first planning out Solution Architecture.- Enabled security measures required to govern our stores and POS.

Sydney, New South Wales, Australia

- Designed over fifty cloud solutions.- Developed ISP App used by retail customers to login and check their phone usage.- Brought private cloud compute and cloud storage services to Australia in 2011 and launching the first WAN that enables customers to embrace SaaS cloud offerings in 2015.Stack used:- PHP/JavaScript/CSS- Linux- Python

Oversaw a technical team ensuring the seamless management of 500+ RHEL and CentOS servers, alongside maintaining robust communications with over 50 telephony companies leveraging Asterisk VoIP solutions.Case Management automation:- Defining customer and internal user pain points with cases.- Mapping business capabilities and technologies aligned to these pain points.- Working with the businesses to identify appetite to improve those capabilities.- Build solutions that monitored customer cases logged, pulled data from multiple data sources (ticketing system, CRM) to provide call center representative and account managers with context.- Automated searches through previous tickets and internal data sources (file share, internal wiki) to provide possible solution suggestions.- Automated assignment of cases using multiple algorithms.- Setup automatic escalations through ITIL process.- Provided monitoring and reporting capabilities for management KPIs.Call center automation- Built VoIP automation to automate customers self-help using phone.- Built online automation to help customers self-service through our portal.- Managed network hardware inventory distribution across Australia metro and regional territories to our retail customers.

- Designed and Introduced Fibre Optics within Perth and Sydney homes for Service Elements.- Lead a team of juniors who then developed their skills to grow their careers within SE.- Development achieved using full stack (LAMP), Javascript/React, Python, C#, SQL.

Bachlor Of It, Computer Science

Master Of Business Administration (Mba)