Mina Samir Email & Phone Number

Cairo, Egypt

- Responsible for establishing and maintaining simple and effective risk management standards, processes, and tools- Driving risk management policies and processes throughout MEG Group’s operations- Anticipating and assessing the potential impact of risks on the Group business- Recommend and implement preventive measures to minimize costs and damage should.

Cairo Governorate, Egypt

- Working closely with Risk and Fraud Manager Identify and assess potential threats, place contingency plans and establish mitigation plans for avoiding, reducing or transferring risks.- Managing risks related to the Group's employees, customers, reputation, assets and interests of stakeholders by establishing a dynamic synergies among a wide variety of.

Egypt

Protect the business from fraud exposures in an effective manner to the extent that fraud becomes unprofitable to be committed while insuring that fraud controls in place does not restrict any business growth through the following tasks:Responsible for the identification of fraud cases through specialized analysis and Fraud Management System (FMS).

Cairo, Egypt

- Responsible for the identification of fraud cases through specialized analysis and Fraud Management System (FMS) alarms.- Investigate all potential fraud alarms, such as International Bypass Fraud, Mobile Money, Data Bypass Fraud, International Revenue Share Fraud, Roaming Fraud- Monitoring FMS system performance and working with the support team to.

Cairo, Egypt

- Investigating and solving customers’ invoices problems.- Creating other credit and charges (OCC) forms and making needed calculations.- Reviewing OCC forms created by other colleagues in the team.- Acting as interface with billing operation department through different channel and preparing frequently reports for global technical problems- Preparing.

Cairo, Egypt

- Selling and promoting Orange products and services when applicable.- Solving all the customer’s problems and complains while ensuring customer satisfaction - Dealing with unsatisfied customers & providing them with best solutions.- Coordinate with other concerned departments to ensure proper cases resolution.