Mina Shoukry Email & Phone Number

Egypt

Cairo, Egypt

Egypt

The Customer Success Team help the customers to reach their goals, and expectation using the cloud solution. especially SDDaaS solutions. • Help customers build out valid use cases in linking and connecting VMC and AWS cloud environments• Educating customers on how to leverage VMware Cloud on AWS feature sets such as Hybrid Linked Mode (HLM), Content Libraries (On-Prem/Cloud), and cloud workload migration (cold/hot)• Technical consultancy to satisfy customer business requirements.• Advise and assist VMC on AWS especially on SRM /DRaaS customers to protect the VMs to the public cloud (VMC on AWS).• Support and assist workload migration from and to the VMC on AWS • Guide customers to cloud administration and technical documentation for VMC when integrating Amazon Web Services such as S3 buckets or EC2 environments (across configured VPCs and AZs)

Cairo

Provides technical expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers (French and English ).Responsible to handle worldwide French customers.• Design, implement and deliver data protection solutions to achieve customer requirements.• Mentors and/or coaches less experienced TSEs, Helps develop and participate in presentations and informal training for other TSEs• Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions.• Support a set of different operating systems (Windows, Linux, Solaris, HP-UX, and AIX).• Demonstrated ability to troubleshoot difficult technical issues• Responsible for sharing all acquired knowledge concerning problem resolution in the field and with customers •Network issues reported either from internal communications between the solution or customer's integration components.•Ability to maintain a professional demeanor when handling complex user issues• Provide NetWorker product support for complex data backup and recovery for NetWorker.• Understanding of IT Service Mgmt and ITIL business process.• Bilingual/Multilingual in English/French• Good knowledge in SQL, javaScript, HTML, Object-Oriented Programming, CSS.•Basic knowledge for docker.•learning java (in progress).

Cairo-Egypt

Regularly provides technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers• Mentors and/or coaches less experienced TSEs, Helps develop and participate in presentations and informal training for other TSEs• Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions.• Support a set of different operating systems (Windows, Linux, Solaris, HP-UX, and AIX).• Provide NetWorker product support for complex data backup and recovery for NetWorker

Egypt

Supporting EMC NetWorker backup solution , specialized in Windows core , Non-windows , Devices / VBA , EBR cases , currently expanding my working knowledge in NMM skills and achieving more certificates in the IT field. Resolve complex system level issues that are negatively impacting product performance at EMC customer sites.• Effectively communicate procedural and technical issues to customers in a fast paced critical environment.• Responsible for sharing all acquired knowledge concerning problem resolution in the field and with customers.• Recommend and utilize a wide variety of test equipment and diagnostic tools and techniques for problem resolution.• Working in different skill groups (Server, Capacity &replication, VMware integration and vSphere Data Protection “VDP”)

Egypt

-Working in (Orange Business services) as Level 1 Hosting support for French customer SAGEMCOM. -Acking as L2 Hosting Support French customer SAGEMCOM.- Willingness to work in swing/night shifts -Dealing with French Customers and other different customers around the world.- Monitoring Server alarms and solve it .- Share Point Administration for SAGEMCOM .- Create all the documentation and TINs (incident and changes) for Level 1 - Check the server (Daily- Météo ).- Basic Knowledge with SAP.- Good Knowledge in Linux .- Responsible to send the Weekly report to the incident manager to discuss with Customer and Orange Business Services. Ticket status. - Create all templates for the SAGEMCOM to fill from the users to decrease ticket life cycle between Orange Business Services and SAGEMCOM .Training in Orange Business Services . 1- Vmware VCP (5.5) 2-Information Storage Management & Cloud Computing (ISM v2.0) 3-Active Directory . 4-Orange Way 2013-2014 . 5-Exchange 2010 . 6-BCP 7- Linux Admin 1

Egypt

- Tackling challenging complaints through technical support.- Gaining in depth knowledge in Emirates network.- Engaging and interacting with customers of different cultures and backgrounds.

Egypt

January 2010 - March 2011Working in the Army as an IT support engineer- Information system maintenances- Hardware maintenances- Provide timely and professional technical support for all IT incidents.- Diagnose incidents utilizing administration tools or remote utilities to troubleshoot PC,Operating system or system incidents, strong knowledge about network.