Worldwide leader in the design, manufacture and sale of equipments used in oil and gas field Install, calibrate and set up rig surface instrumentation systems, such as all surface analog and digital sensors, Data Acquisition (DAQ) panel, servers and peripherals (EtherNet/IP Network) providing continuous on-site supervision and assistance on land and/or offshore rigs; Perform preventive and corrective maintenance, including diagnostics, troubleshooting and analysis of NOV instrumentation and automated control systems used for drilling optimization (including Programmable Logical Controllers & ABB drives used in high voltage electrical devices); Minimize equipment breakdown via spare parts management and timely reparation;  Support Downhole department in running drilling tools on the rig (torquing, assembly, functionality) and ensure their mechanical maintenance at NOV workshop;  Deliver trainings to contractor’s personnel to autonomously operate the rig instrumentation; Perform technical rig surveys to identify and implement new systems for increased productivity.

Authorized distributor of specialized laboratory instruments and chemical analysis systems Install specialized laboratory instruments, including chemical analysis systems, sample preparation instruments and gas supply generators, for corporate clients in the fields of oil and gas, pharmaceuticals, food and environmental testing, water analysis;  Provide installation and operational qualifications, certify the execution of yearly verifications and generate protocol reports of compliance with the required standards; Perform routine, preventative and corrective maintenance, as well as emergency visits to troubleshoot hardware/software issues; Deliver customer training on hardware/software functionalities and train junior engineers; Analyse client needs, recommend and order spare parts for increased performance of the instruments.

Networks, IP Voice Based Services, Telecommunications Provide 1st level remote support to corporate clients as per agreement reception of client issue, ticket opening and tracking; Perform 1st level troubleshooting procedures: deal directly with different carriers to solve customer’s issues, manage escalation, or report issue to 2nd level support; Follow-up on targeted Customer Satisfaction and Key Performance Indicators.

Agilent Technologies Authorized Distributor of chemical analysis instruments Support clients for on-site installation, implementation, maintenance and repair of hardware, software and networking products as well as operating systems; Provide installation qualification and operational qualification, as well as verification services for Agilent’s laboratroy instruments; Proactively respond to potential equipment issues to prevent unplanned interruption of business, troubleshoot and solve a broad range of hardware and/ or software problems; Deliver customer training on hardware/software functionalities and advise on preventive maintenance and configurations, to increase product performance.