Mina Tadros Email & Phone Number

Dubai, Ae

Sharjah, United Arab Emirates

• Trained new employees in areas of menu product knowledge, food ingredients and preparation, presentation, and POS Micros Systems.• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.• Answered multi-line phone system and transferred callers to appropriate department or staff member.• Confirmed important personal and payment information for compliance with security and payment card industry standards.• Resolved customer issues quickly and notified manager immediately when problems escalated.• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.• Helped office staff prepare reports and presentations for internal or client-related use.

United Arab Emirates

• Cultivated warm relationships with regular customers.• Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.• Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.• Trained new hires in food handling and safety protocols to boost knowledge and performance

United Arab Emirates

Dubai, United Arab Emirates

• Set tables to keep the dining room and work areas clean.• Explained menu items and suggested appropriate options for food allergy concerns.• Cultivated warm relationships with regular customers.• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.• Used cash registers and credit card machines to cash out customers.• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.• Folded napkins and prepared silverware sets to provide adequate supply for host station.• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.• Maintained customer satisfaction by clarifying questions about orders and specialty items.• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.• Informed customers about daily and seasonal specials

Cairo, Egypt

• Used cash registers and credit card machines to cash out customers.• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.• Answered customers' questions, recommended items, and recorded order information.• Processed orders and sent to kitchen employees for preparation.• Trained new servers on restaurant policies and procedures.• Bussed tables during busy periods to assist staff and quickly turn over tables.• Informed customers about daily and seasonal specials.• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.• Printed dining checks with total due, collected payment and offered receipts to complete transactions.• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.• Supervised dining table set-up to prepare for diversity of event types, following strict service standards

Cairo, Egypt

• Answered customers' questions, recommended items, and recorded order information.• Bussed and reset tables to keep dining room and work areas clean.• Cultivated warm relationships with regular customers.• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.• Used cash registers and credit card machines to cash out customers.• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.• Informed customers about daily and seasonal specials.• Trained new servers on restaurant policies and procedures