Minda Nelson, Pmp Email & Phone Number

Las Vegas, Nevada, United States

- Continue to lead and manage new IT construction projects for dispensaries.- Led and managed updating the dispensaries with POS hardware standards.- Managed network standardization projects with vendor-partners.

Las Vegas, Nevada, United States

• Led and managed new IT construction projects for dispensaries, including SD WAN• Mentored Project Managers, including teaching them advanced techniques.• Contributed to maturity of PMO by introducing and tailoring governance processes and templates for Curaleaf’s project-oriented environment.• Led and managed program with three high-profile projects to standardize business operations with new ERP solution and integrated applications.• Improved portfolio reporting for the… Show more • Led and managed new IT construction projects for dispensaries, including SD WAN• Mentored Project Managers, including teaching them advanced techniques.• Contributed to maturity of PMO by introducing and tailoring governance processes and templates for Curaleaf’s project-oriented environment.• Led and managed program with three high-profile projects to standardize business operations with new ERP solution and integrated applications.• Improved portfolio reporting for the executive leadership team by standardizing information presented as well as cadence.• Improved management of capital expenditures by developing a policy with Finance & Accounting Show less

Led and managed point-of-sales projects to update dispensaries with new standard platform for transacting commerce

• Applied knowledge gained from diversity and inclusion training toward succession planning and recruitment efforts, enhancing department capabilities.• Further enhanced department with distributed environment, consisting of offshore and nearshore resources.• Practiced iterative development and delivery of solutions for franchisees.• Drove cross-functional adoption of ITIL-based processes, improving incident and problem management.• Led Change Advisory Board, giving stakeholders… Show more • Applied knowledge gained from diversity and inclusion training toward succession planning and recruitment efforts, enhancing department capabilities.• Further enhanced department with distributed environment, consisting of offshore and nearshore resources.• Practiced iterative development and delivery of solutions for franchisees.• Drove cross-functional adoption of ITIL-based processes, improving incident and problem management.• Led Change Advisory Board, giving stakeholders opportunity to actively contribute to change management.• Worked with CISO, cyber security architects and IT teams to analyze network security and current infrastructure for areas in need of improvement and develop solutions.• Managed implementation of large enterprise security strategy for network, disaster recovery, data protection and endpoint protection for corporate and retail environments, keeping CISO and executive management informed of project status, requirements, plans and schedule on weekly basis.• Coordinated projects for retail operations program, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.• Developed Request for Appropriations and gained approval for project funding that called for multi-million dollars to support multi-year point-of-sale (POS) project.• Developed and released third-generation POS solution to enhance 4800+ franchise locations with modern retail Software-as-a-Service platform (Dynamics 365), which involved integration with third-party sales tax provider, third-party payment card processor, and in-house developed systems, ensuring tasks were implemented per plan and all activities completed per Statements of Work (SOWs).• Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes. Show less

San Diego, California

• Provided PM expertise and execution on assigned projects, striving for highest quality deliverables within schedule and budget.• Consulted with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.• Took initiative to develop SOW and business requirements documentation with brand-new customer when team was having challenges, so that progress can be made.• Gathered and analyzed project requirements through interactions… Show more • Provided PM expertise and execution on assigned projects, striving for highest quality deliverables within schedule and budget.• Consulted with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.• Took initiative to develop SOW and business requirements documentation with brand-new customer when team was having challenges, so that progress can be made.• Gathered and analyzed project requirements through interactions, meetings and periodic walkthroughs with potential application users and to develop business requirements documents (BRD) and functional requirements documents (FRD), "as is" and "to be" processes and user mockups.• Managed onsite personnel and mediated between team, including offshore, and senior management.• Maintained tactical control of project budgets and timelines to keep teams, including vendors, on-task and achieve schedule targets.• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.• Worked effectively with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance.• Managed successful development and delivery of retail franchise's first native mobile application for their end-customers. Show less

Blue Bell, Pa

Spearheaded a customer service initiative for the company's IT department, seeking to improve customer service for UniTek's valued clients, including employees, and to be highly effective for the operations. The initiative resulted in processes that enabled better communications for our IT customers.• Transformed IT-startup organization by recruiting highly skilled professionals, which enabled delivery of higher quality, customer-focused IT services much needed by… Show more Spearheaded a customer service initiative for the company's IT department, seeking to improve customer service for UniTek's valued clients, including employees, and to be highly effective for the operations. The initiative resulted in processes that enabled better communications for our IT customers.• Transformed IT-startup organization by recruiting highly skilled professionals, which enabled delivery of higher quality, customer-focused IT services much needed by operations.• Researched new technologies and chose best options for company priorities and cost-effectiveness.• Developed and delivered fully automated Closeout solution, which included mobile application deployed to 3000+ technicians and eliminated paper-based process.• Enabled collaboration across enterprise by delivering and supporting SharePoint company intranet website, which increased information accessibility and demonstrated value of effective version control of corporate documentation.• Rebuilt office-based Help Desk by delivering outsourced, 24x7x365 ITIL-based IT Service Desk with comprehensive knowledgebase, which allowed technology issues to be resolvable by any team member to deliver fastest resolution for resumption of operations and permanently eliminate problems.• Managed development of business-to-business solution with largest customer to enhance their supply chain logistics as well as improve corporate's inventory and revenue management.• Championed adoption of ERP system, Oracle E-Business Suite, by ensuring effective user training, including web-based tools for field, and by exercising timely accountability to help fully utilize major investment.• Improved cellular expenses by delivering mobility service management system, which provided visibility for better decision-making and reduced operational expenses by 20% within 90 days of steady state. Show less

Greater San Diego Area

One of the most memorable accomplishments was successfully leading & managing a graceful shutdown of the data center during a regional power outage, which resulted in little to no issues during startup and no disruptions to the franchise operations. The event provided an opportunity to demonstrate business continuity and disaster recovery expertise, including the discipline of understanding systems that were most critical to the business.• Developed and deployed POS infrastructure to… Show more One of the most memorable accomplishments was successfully leading & managing a graceful shutdown of the data center during a regional power outage, which resulted in little to no issues during startup and no disruptions to the franchise operations. The event provided an opportunity to demonstrate business continuity and disaster recovery expertise, including the discipline of understanding systems that were most critical to the business.• Developed and deployed POS infrastructure to securely enable 4500+ franchise locations to transact commerce with end-customers as well as upgrade supply chain logistics for UPS marquee customers.• Led and managed cross-functional business process reengineering effort, working with various stakeholders, delivering technology solution, enabling more than 10 employees to be repurposed.• Led and managed department of 60+ experts in requirements analysis, software development, configuration management, quality assurance, systems engineering, cyber security, technical support, IT procurement, and project management, who actively contributed to development and delivery of multiple, high-quality solutions each year.• Prepared and managed technology budget to support capital projects and IT operations for corporate office and franchise network.• Developed Project Management Office to provide consistent support with policies, procedures, and standards for company projects.• Improved IT procurement process by providing Purchasing department with new tools, such as bidders conference and procurement management plans, which helped to secure agreement among executive stakeholders, including reprioritization projects.• Co-founded and led Women's Leadership Development group to mentor women as well as men in career skills.• Participated as panelist to share IT governance practice at International Franchise Association conference. Show less

Ba, Mathematics & Computer Science

Vocational, Data Analytics