Mindy E. Email & Phone Number

United States

Manage multiple concurrent projects, working closely with Curriculum Managers to develop courses for remote and hybrid K-12 learning institutions. Responsibilities include developing timelines, communication plans, tracking milestones, resource and people planning, evaluating risks, and determining alternate plans. Develop Requests for Proposal and Statements of Work for Vendor and Independent Contractors. Facilitate project kick offs, daily and weekly stand-ups, and lead retrospectives… Show more Manage multiple concurrent projects, working closely with Curriculum Managers to develop courses for remote and hybrid K-12 learning institutions. Responsibilities include developing timelines, communication plans, tracking milestones, resource and people planning, evaluating risks, and determining alternate plans. Develop Requests for Proposal and Statements of Work for Vendor and Independent Contractors. Facilitate project kick offs, daily and weekly stand-ups, and lead retrospectives. Interview and integrate new project managers to the StrongMind team. Daily use of Microsoft applications, Slack, Wrike project management software, and Zoom. Show less

United States

Coordinate with Project and Curriculum Managers to lead teams on multiple concurrent projects. Issue Statements of Work, enter invoices from external vendors and contractors. Manage digital asset management system.

Review customer orders for spelling and grammar accuracy, making corrections as needed.Photo retouching and color correcting for print accuracy. Communicate order updates to customers via phone and email.

Tempe, Az

Research and analyze multiple data sources to ensure accurate reporting of employee metrics.Develop training and education plans to foster employee growth.Evaluate opportunities to improve inter-company efficiency and automation.Produce daily reports for associates, including following up though completion of assignments.Handle escalated issues, finding root causes and working to resolve.Work with OAs to improve forecasting of open orders. Participate in biweekly Top Deals… Show more Research and analyze multiple data sources to ensure accurate reporting of employee metrics.Develop training and education plans to foster employee growth.Evaluate opportunities to improve inter-company efficiency and automation.Produce daily reports for associates, including following up though completion of assignments.Handle escalated issues, finding root causes and working to resolve.Work with OAs to improve forecasting of open orders. Participate in biweekly Top Deals forecasting calls with all of Order Management.Support sales staff by answering process and automation questions. Show less

Tempe, Az

Manage the delivery of document management systems from order inception through delivery. This involves multiple moving targets, from the sales reps to the customers. This role is highly detail oriented with a focus on accuracy.

Tempe, Az

Worked with sales reps and our customers to resolve billing issues. Required detailed work that focused not only on the current issue, but also the root cause and any impact my actions may have in the future. Daily use of Microsoft Word and Excel, IBM Notes, and Oracle applications. Received Top 10% awards for multiple quarters. Received 100% Quality Assurance awards.

Managed front office operations in an upscale portrait studio. Managed networking and marketing plans, including facebook, Wordpress and Constant Contact. Planned and implemented promotions. Other duties included customer service, appointment setting, sales, and photographer’s assistant.

Prescott Valley, Az

Care for two small children in their home. Provide daycare and preschool type activities.

Worked in the circulation department for the largest newspaper in Arizona. Provided support to contractors and to customers alike.

Globe, Az

Worked in the electronics, cellular and photo departments. Specializing in customer service.

Prescott, Az

Customer Service Agent for an independent insurance agency in Northern Arizona. Worked as a commercial lines assistant until I got my Arizona property & casualty license. I was promoted to Commercial Lines CSA in April 2005. In September 2005, I obtained the nationally recognized CISR designation.

Casa Grande, Az

Worked as a CSR and delivery driver for a home health company. Specializing in health care customer service.