•Responsible for managing projects for customers’ accounts to present promotional products and event solutions. •Provide excellent customer service by collaborating with Sales Representative and/or customers directly to develop product offering. •Excel in a fast-paced, attention to detail environment negotiating with vendors, generating quotes and executing orders. •Manage complex projects which may include multiple destination shipments, kitting/fulfillment, and rush orders. •Ability to problem solve issues with orders to provide the best possible solution to customer. •Prepare quotes and process orders through the order entry process •Create product ideation by sourcing from approved suppliers, researching industry trends and working with internal marketing and merchandising teams. •Build relationships with internal teams to provide exceptional customer experience •Collaborate with assigned sales rep(s) on key projects with frequent communication and gain alignment on roles and responsibilities •Partner with finance team to facilitate the billing process and settle billing resolutions.

• Developed and nurtured long-term relationships with existing clients through in person & virtual meetings, inbound and outbound calls, and customer service emails.• Prepared detailed reports on account activity, progress towards goals, and areas for improvement.• Provided tailored merchandise solutions to meet clients’ promotional objectives, target audience, budget, and deadlines.• Advised clients on suitable merchandise solutions aligned with their marketing goals and brand image.• Maintained knowledge of evolving product offerings and industry trends through continuous learning initiatives and attendance of industry trade shows.• Prepared accurate and competitive quotes based on client requirements.• Coordinated and collaborated with sales, production, design, logistics, and marketing teams to deliver merchandise on spec and on time.• Additional daily duties included maintenance of each client’s online e-commerce store, inventory reporting, purchase order placement for inventory replenishment and customer service calls/emails.

• Responsible for all aspects of shipping/receiving functions, warehouse organization, integrity of physical product (stock counts), accuracy and integrity of inventory documentation, store planograms and signage, pricing accuracy, and asset protection (shrink).• Coached staff by setting performance expectations and conducted weekly 1 on 1's.• Monitored the store multi-channel tasks, ensuring timely and accurate in store pick-up and ship from store execution. Experienced almost 24% growth in multi-channel sales company wide.

• Drove positive outcomes of key sales indicators within my department in support of Revenue, Margin, and NOP goals.• Established key partnerships and established a reliable and consistent business rhythm and communication plan to help escalate our department’s financial results.• Engaged customers using selling skills to build complex, connected solutions while maintaining a balance of high velocity and high service.

• Reconciled all daily cash management processes & Back-office functions, maintained store budget and supply ordering, and managed store IS equipment and functionality.• Recruited new talent, scheduled interviews with management, filled out human resource paperwork, and initiated and assisted GM with orientation and training.• Named market peer expert in my role after only 6 months with company. As peer expert, developed and executed a consistent training program for all new Back Office Lead hires in our market of 28 stores.

• Directed the proper set-up and break-down of all banquet functions.• Ensured proper service of food and beverage in accordance to contractual agreements.• Maintained communication with the client, processed all payments and completed receipts & reporting in Infussion program.• Recorded and reported monthly inventories of all banquet supplies. • Designed food and beverage displays for buffets, coffee breaks and special events.• Supervised staff, checked quality of work, and coached staff on ways to improve customer service.• Set standards of the usage and storage of all banquet equipment and supplies.• Maintained the cleanliness of all banquet rooms, service areas and equipment

• Ensured that exceptional customer service was provided to all banquet and special events. Success of 100% of banquet contracts.• Achieved 100% of annual sales budget in 2012 & 2013.• Achieved two months consecutive of $300,000 in monthly sale and two years consecutive $3,000,000 annual sales, both first time in property’s history. • Succeeded in growing company margins. Met expectations of budgeted Net Operating Income, achieved 20% Net with a budget of 4.98%.• Met department labor cost budget for 2012 & 2013, averaging .25% below budget monthly.• Made significant cuts in linen laundry expense with development of new ordering guide, decreasing costs from previous year by average of $1000 a month.• Developed a spreadsheet to track labor in all departments, as well as current and trending sales. • Prepared monthly and quarterly business review reports for General Manager, evaluating sales, profitability, costs, and expenses from monthly Profit/Loss Statements.• Provided for staff orientation and training by creating a training program for the service and banquet department that was previously non-existent.• Completed new staff orientation paperwork to include filling out W-2and I-9. • Perform daily administrative office duties: total receipts and balance against sales, bank deposits, invoice coding, and open/close facility at start/end of day.• Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.• Resolve customer complaints about food quality or service.

• Developed communication skills by frequent interactions with restaurant guests.• Experienced bartender with a wide range of knowledge in beverage making and the set-up of a full functioning bar.• Trained new bartenders and servers; name trainer of the year twice.

• Worked in a fast-paced sales environment with the general consumer and local contractors.• Experienced in merchandising and following plan-o-gram diagrams.• Developed skills in selling home improvement and contractor supplies.• Assisted front office managers with balancing end of day reports.• Supervised front of store and responsible for operations and activities of sales cashiers.• Major duties were troubleshooting at POS, assisting customers and theft deterrence.