Mindy Maxwell Email & Phone Number

Burien, Wa

• Provide supervision to associate level social workers, mental health counselors and marriage and family therapists to build their skills, professional confidence and reach their goals of becoming independently licensed in the state of Washington.• Provide psychotherapy to individuals and families to support their recovery.• Give presentations on a wide variety of clinical topic areas.• Facilitate case consultations with providers and agencies to enhance clinical performance and professional development.

Seattle, Wa

Responsible to provide leadership and support for the successful execution of organization-wide quality program to ensure the delivery of safe, high quality client services. • Planned, implemented, coordinated and supervised agency-wide QI/QA functions.• Worked with internal and external stakeholders in regard to agency QI/QA activities.• Assured agency-wide compliance with KC Policies and Procedures, contract, HIPAA, WAC, RCW, accreditation and agency standards & policies and procedures. • Developed and oversaw implementation of agency performance indicators and clinical outcomes measurement system(s), including analysis and reporting summary data and reports.• Lead organization around healthcare integration implementing patient registries, physical & behavioral health screenings and care pathways.• Tracked progress in completion of internally and externally driven QA projects, incentives, penalties & action plans.• Worked with leadership and staff to identify and coordinate new system developments and/or enhancements• Maintained and updated the agency Policy and Procedure Manual pursuant to contract, RCWs, WACs, KCBHO and agency standards.• Demonstrated ability to contribute actively to problem-solving and constructively gives feedback and performance guidance.• Developed and maintained staff clinical training programs for staff development and performance improvement.• Assisted in formulating Transitional Resources’ strategic direction and supporting tactical initiatives.• Ensured readiness for audits and site reviews; facilitate agency participation in the review process and lead the development of the agency response to findings.• Anticipated and managed risk and liability issues pertaining to serving high-risk clients in community and service sites.• Monitored serious incidents and required follow-up.• Provided technical assistance and training to staff about documentation requirements, charting, and policies and procedures.

Seattle, Wa

Ensured clinical excellence is fulfilled by implementing initiatives, processes, operations and clinical programming in support of strategic goals and objectives. Provided leadership and direction to outpatient and Expanding Community Support (ECS) service lines.• Provided leadership in supporting the mission and goals of TR and maintaining and expanding the quality of clinical services.• Worked with Chief Executive Officer & Chief of Clinical Services to assess service needs for severe and persistently mentally ill adults and provide leadership in program design and development.• Instituted and maintained an organizational vision and environment that emphasizes teamwork, trust, professionalism, excellence, efficiency, and customer service.• Provided leadership in creating an agency emphasis on recovery, wellness and a culture of Trauma Informed Care.• Provided leadership in creating an agency culture of excellence in client care and community responsiveness.• Provided clinical supervision to staff in outpatient programs, including assisting staff in identifying & supporting individual professional development goals.• Assured compliance with all relevant laws, administrative codes, and contract requirements as they pertain to the provision of behavioral health services.• Provided clear leadership in the development and implementation of program goals.• Coordinated with senior management in planning, development and implementation of Strategic Plan, policies and procedures, annual budget and external relationships.• Worked with CEO & CCS for the development of behavioral health outcome measures to determine program and cost effectiveness.• Participated in Quality Improvement processes.

Kent, Wa

Ensures the mission of VCCC is fulfilled and implementing policies, procedures, and other activities in support of strategic goals and objectives. • Provide leadership in supporting the mission and goals of VCC and maintaining and expanding the quality of services.• Works with Regional Operations Directors to assess service needs for target populations, and provide leadership in program design and development.• Institutes and maintains an organizational vision and environment that emphasizes teamwork, trust, professionalism, efficiency, and customer service.• Provide leadership in creating an agency emphasis on recovery, wellness and a culture of Trauma Informed Care.• Provide leadership in creating an agency culture of excellence in client care and community and funder responsiveness.• Develop and maintain clinical supervision programs, and as relevant, provide clinical supervision to staff in assigned function areas, including assisting staff in identifying individual training goals and assuring completion of required training.• Assist in evaluation of staff performance and work with Regional Operations Directors to assure effective team functioning.• Supports Clinic Managers of specialty programs to ensure fidelity of models, especially in the case of Evidenced Based Practices.• Develop and maintain staff training programs, and coordinate with QI and QA staff to determine areas for staff development and performance improvement..• Provide clear leadership in the development and implementation of program goals• Coordinate with senior management in planning, development and implementation of Strategic Plan, policies and procedures, Quality Improvement Committee functioning, annual budget and external relationships.• Assist the COO and CMO with program development and facilitates the start up of new projects.• Works with Officers for the development of outcome measures to determine program and cost effectiveness.

Kent, Wa

Conducts department planning, budgeting, contract oversight and performance, data reporting and community relations.• Provide leadership to interdisciplinary outreach health services to high-needs homeless families, children, adolescents and adults in 5 distinct programs.• Implement complex behavioral health services contract with robust evaluation component.• Develop and maintain a clinical team able to provide recovery-oriented, harm reduction-based services to children, adults and families with multiple needs.• Provide client-oriented clinical and administrative supervision of 14 employees.• Develop and implement change management plans.• Create agency strategic planning and policy development in conjunction with senior leadership• Develop and manage of budget with multiple funding sources.• Participate in grant-writing activities with grant writer and senior leadership.• Establish and maintain sound relationships with key stakeholders, funders and community agencies. • Foster a collaborative, positive work environment for staff.• Perform gap analysis for existing policies and implement new innovative policy in team environment.• Work to achieve continual improvement in standards to meet internal expectations and external contracts.• Complete quarterly program reports.• Ensure timely completion of paperwork and adherence to and compliance with agency, County, and State requirements and mental health guidelines.• Assess medical necessity, tier outcomes.

Seattle, Wa

Participate in program development efforts with management team and provide supervision to Case Managers.• Develop, implement and supervise new elements of service delivery.• Ensure contractual compliance to meet expected outcomes.• Provide effective clinical and administrative supervision of 6 employees.• Participate in agency fundraising activities and community relations.• Provide oversight of budget with multiple funding sources.• Develop program policies and procedures with focus on QI/QA processes.• Hire, train, coach and evaluate clinical team members.• Conduct internal reviews, analyzed audit results, identified deficiencies and monitored corrective action plans.• Serve as liaison between the agency and community partners.

Seattle, Wa

: Responsible for the clinical and administration management of the residential, crisis, and Expanded Community Support programs.• Evaluate, develop and implement recovery-oriented programs.• Provide recovery-oriented clinical and administrative supervision of 17 employees.• Participate in agency fundraising activities and community relations.• Provide oversight of blended budget for three programs.• Participate in agency strategic planning and policy development with CEO.• Ensure contract compliance with WAC, County, DSHS and KCPHP-HWSMHC-TR contracts.• Hire, train, mentor and evaluate clinical team members.• Implement wellness-oriented groups such as WRAP, exercise and nutrition.• Serve as liaison between executive, administrative and clinical staff.• Direct and supported clinical team to create appropriate plans for clients in crisis.• Act as primary liaison for referral and intake for residential, crisis, and Western State Hospital clients.• Conduct mental health intakes and facilitated discharges.

Kirkland, Wa

Provide oversight for program development and service delivery of 3 residential sites for pregnant or parenting young adults. • Develop short- and long-term strategic plans for the program.• Maintain multiple transitional housing budgets.• Provide oversight of case management services focusing self-sufficiency.• Supervise case managers, resident managers, weekend staff and consultants.• Hire, train, coach and evaluate employee performance.• Develop and maintain effective relationships with other agencies.• Provide advocacy for teen parents at the community and State levels.• Provide training, public relations and outreach in the community.• Facilitate weekly staff meetings.

Seattle, Wa

Participate in the overall management and administration of the Community Reintegration Services program.• Work collaboratively with multiple systems in joint program development and maintenance.• Provide forensic and clinical and administrative supervision of 14 team members.• Develop, implement, maintain and evaluate programs for offenders releasing from prison or jail.• Provide oversight of case management/service delivery at multiple sites.• Hire, train, mentor and evaluate clinical team members.• Ensure timely completion of paperwork and adherence to and compliance with agency, County and State requirements and mental health guidelines.• Develop and maintain effective relationships with Department of Corrections, multiple community agencies and referral sources.• Work with Department of Corrections, King County RSN, and offenders to create appropriate release plans for Dangerously Mentally Ill Offenders.• Maintain monthly reports to the County.• Organize and facilitate interdisciplinary team meetings.• Assess medical criteria, monitored tier outcome.• Refer, advocate and coordinate care with community agencies.

Seattle, Wa

Worked as part of a multi-disciplinary team in the District Mental Health Court.• Help arrange funding for community-based treatment, housing, transportation and basic needs.• Present individualized release plans to the Court.• Serve as liaison between providers, KC Jail staff and District Mental Health Court.• Provide counseling, therapeutic crisis intervention and education to clients.• Provide clinical consultation and support to the MHC defense attorney.• Assist attorney in arranging for competency and other MH evaluations.• Attend court hearings.

Certificate, Non-Profit Management

Ma, Counseling

Education record