 Promoted to position of Assistant General Manager due to excellence of performance and dedication to serviceResponsible for managing the largest extended-stay facility within the Marriott chain, with 350 guest rooms Committed to providing exceptional level of service and care in all instances to guests and employees of Marriott Managed 75 employees, including Front Desk staff, Housekeeping team, and Food and Beverage employees Instilled knowledge of company procedures and policies to other employees, referring to guidelines to resolve conflicts and issues Upheld a high level of customer service, employing tact and professionalism when dealing with difficult clients Oversaw HR functions, including staff recruitment, staff training, personnel files, I-9’s, and payroll Collaborated in the preparation of property budget, capex, and development of revenue forecasts Led efforts to manage labor standards and property level expenses to ensure maximization of profitability Multi-tasked over a diverse range of duties, including employee backup, front desk coverage, and housekeeping assistance

 Managed all day to day operational functions, including staff supervision and engagement, sales and marketing initiatives, property upkeep and appearance, and financial control Oversaw customer care and guest satisfaction efforts, striving to resolve issues and concerns in a timely and professional manner Identified local business opportunities, followed through to increase brand awareness and local interest in the company’s services, and ultimately increase sales revenue Prepared end of period reports and critiques, providing sales & financial results, and service recommendations, to company owners

 Combined role of General Manager with roles across the organization, including Assistant General Manager, Residence Inn, Sea World, Orlando (2002-2003); and Operations Specialist SE, Atlanta Regional Office (2001-2002) Supported the Regional Director in training of new employees and Managers, and facilitated the roles of General Manager and Assistant General Manager during periods of absence Oversaw all functions and challenges of day to day business operations, resolving issues and concerns as necessary Evaluated, reviewed and audited under-performing properties, prepared reports, and presented findings to Regional Director Developed effective internal controls and methodology to increase effectiveness of Management Staff training, and presented results to Regional Director

 Responsible for overseeing day to day operations of 128-suite First Generation Residence Inn, including staff supervision, financial controls, customer satisfaction, property appearance, and quality assurance