Identified and established Key Performance Indicators (KPIs) and senior management reporting criteriaEstablished governance and guidelines for project and contract adherenceCreated, owned, and drove the project plan, managing change, and ensuring milestones completedProvided relationship management between client and departmentRebuilt and optimized SharePoint for process streamlining

Provided guidance for internal initiatives in the Mortgage and IT practice areas in support of federal Common Securitization Platform (CSP) strategic initiativeProvided relationship management with workstream vendor and servicer networkCreated and distributed daily reporting metrics to depict test activityRestructured and organized program SharePoint site for optimized workstream leverage

Established and launched the Test Management Office (TMO) to support the Single Security and Common Securitization Platform (CSP), a strategic initiative program impacting 1400+ external servicers, vendors, and more than 30 internal applications. TMO partnered with leadership and middle-level managers to identify stakeholder and application needs and provide guidance and direction on the full lifecycle of development including scope, design, testing, defects, enhancements, deployment and… Show more Established and launched the Test Management Office (TMO) to support the Single Security and Common Securitization Platform (CSP), a strategic initiative program impacting 1400+ external servicers, vendors, and more than 30 internal applications. TMO partnered with leadership and middle-level managers to identify stakeholder and application needs and provide guidance and direction on the full lifecycle of development including scope, design, testing, defects, enhancements, deployment and support.Defined and led best practices for defect, incident, and issue management processes.Developed cross-application functionality and capability metrics to showcase program health.Created comprehensive scorecards for board members to track key performance indicators (KPIs), budget status, risks, and issues.Implemented multiple long-term integrated testing efforts for releases across the Credit Portfolio space including Loss Mitigation, REO Foreclosure, Underwriting Business, Claim Reimbursements, as well as upstream and downstream application partners in support of $10B+ book of business.Managed team to run Strategic Initiative (SI) and Longevity and Maintenance (BAU) test programs including aggregated execution monitoring/tracking, report generation, meeting facilitation, defect support and incident ticket movement, program schema administration and training across 27 applications.Managed resource and expense budgets ($40M+) across multiple technology and business teams and implemented solutions to reduce approval SLAs from 45-60 days to +/- 3 days for professional service resource management, including streamlining processes for statement of works (SOW) and contractor resource center (CRC), renewals, extensions and amendments.Served as the interlock between operations, technology and business teams across the organization for both production and system development programs and activities. Show less

Managed bulk expenses through a series of technology applications and implemented custom automations to identify, submit, and monitor expenses for payments, resulting in a 500% increase in production volumes. Reconciled vendor and attorney submissions for reimbursements, including more than 8,500 seriously delinquent claims over the course of a single year.Implemented process improvements to reduce SLA 571 claim turnaround from 49 days to 18 days

Provided relationship management with vendors and attorney network, including the creation and coordination of policies and procedures as well as regular presentations at the annual attorney/vendor summits to address and resolve contract escalations, ambiguities, and conflicts.Documented requirements and mapping, and performed integrated testing for new accounting system and mortgage servicing platform system replacements.Supervised, tracked, and reconciled payments to external vendors… Show more Provided relationship management with vendors and attorney network, including the creation and coordination of policies and procedures as well as regular presentations at the annual attorney/vendor summits to address and resolve contract escalations, ambiguities, and conflicts.Documented requirements and mapping, and performed integrated testing for new accounting system and mortgage servicing platform system replacements.Supervised, tracked, and reconciled payments to external vendors and provided authorizations on all expenses.Provided quarterly and annual expense presentations including reporting, reconciliations, and budget statuses to senior management. Show less