Mindy B. Email & Phone Number

Denver, Colorado, United States

Denver Metropolitan Area

Denver, Colorado

Englewood, CO

• Provided technical support for the SaaS Email Protection/Web Protection, Cloud ePolicy Orchestrator, Web Gateway Cloud Service, McAfee Security for Microsoft Exchange and SaaS Email Archiving.
• Performed command line troubleshooting (telnet, trace rt, nslookup, netstat), network support, IIS/Exchange, VMWare Setup while successfully handling escalations in various CRM/ticketing systems; provided remote.
• Played a key role in new Microsoft Exchange Security Software deployment; successfully learned new software in order to produce superior customer service.
• Assumed the main point contact role for escalation issues; trusted by management to resolve most challenging/critical customer support problems.
• Trained Peers in McAfee Security for Microsoft Exchange.
• Set up internal virtual environment for peers to test McAfee products.

Englewood, CO

• Personally managed troubleshooting issues with Internet, including SMTP, IMAP, and POP.
• Utilized multiple tools to determine the cause of issues; determined appropriate solution for each customer.
• Delivered an excellent customer experience by ensuring superior service for current business needs, offering accurate and timely information related to outages, billing and service orders.
• Participated in the launch of a critical Business Customer Chat Support Program.
• Successfully promoted to help desk support role in October 2015; assumed the lead position for troubleshooting related issues, order entry and point of escalation for customer issues; acted as a mentor/trainer for new.

Tampa/St. Petersburg, Florida Area

• Provided troubleshooting for a wide variety of technical issues, including Internet connectivity issues, port forwarding, and reserved IP addresses.
• Resolved connectivity problems for an array of consumer devices and wireless networks.
• Selected to be a critical part of a team known as "Knights of the Wi-Fi": the team helped in developing successful guidelines with connecting consumer products to the Internet; tested new billing software.

Fort Walton Beach, FL

• Taught all levels of mathematics to students from grades 6-12: these students were referred by the school district for truancy or as part of their probation.
• Determined potential gaps in students’ education; advanced their mathematics education; created learning environments respectful of cultural diversity, physical limitations, gender differences and affiliations to meet.
• Promoted positive reinforcement, mutual respect/accountability.

Freeport, FL

• Maintained detailed lesson plans corresponding state standards; produced PowerPoint presentations to facilitate learning for students and peers.
• Encouraged students to use technology; created a warm atmosphere where students learned to strengthen science readiness.

• Supported detailed lesson plans; managed attendance and grading records; helped coordinate a "Mission to Mars" Research Program. Gained valuable experience as an educator able to blend cooperative learning, classroom.

B.A., Physics

Activities and Societies: Eta Sigma Phi (classics honor society), Society of Physics Students

Associate Of Science (As), Computer Programming/Programmer, General