As a highly adaptive business manager versed in program management, team leadership, client services, and strategic planning in both corporate and non-profit environments, I look forward to teaming up towards betterment of community! I'm energized to tackle challenges in a fast-paced environment, an action-oriented leader armed with an MBA, strong business acumen and a keen ability to “see the big picture.” Identifying areas of opportunity to assist clients with best options, developing community resources and referrals, and effectively leading teams to exceed metrics are just a few of my strengths.You'll find in me a creative problem-solver with integrity and a mature understanding of products, services, and customer relations. I enjoy confidently delivering presentations to educate and communicate with staff company-wide while promoting company mission and goals through buy in and loyalty.I tackle life and career management scenarios purposefully based on my expertise in the following areas: ★Program Management ★Customer Service ★Process Improvement ★Team Training & Development ★Strategic Planning ★Staff Training & Retention ★Account ManagementI am seeking an opportunity to apply my remarkable skills and experience in a Manager, Director, or Supervisory role which offers opportunity to invest in others.Connect with me today to discuss how I can help you achieve your business’ goals!
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Senior Business ConsultantFern & Sage Business Consulting Nov 2018 - Feb 2024★ New account acquisition★ Portfolio management★ Highlighting strengths, building documents to reflect current goals★ Social Media marketing★ Building lasting connections, loyalty and referral network -
Customer AdvocacyThe Wendys Oct 2019 - Feb 2023Dublin, OhEngage with General Managers, District Managers, Director/Operators, and Franchise Owners to provide brand excellence while balancing voice of the customer, timely communication of improvement tasks, follow up on open cases and ensure prompt resolution via chain of command, create and send official mail, resolve and close open cases, partner with corporate leadership team and departments to “Delight every customer”★ Systems: Skype Business, Salesforce, Microsoft Office, Outlook, Customer Help Desk, GiveX, Cisco -
Liability Claims AnalystThe Wendy'S Company Apr 2021 - Apr 2022Dublin, Ohio, United StatesAppropriately assess risk and liability, manage claims process for multiple 30+ claims through lifecycle ranging from quick claims- within 30 days for nominal settlements through ongoing claims with ½ million dollar demands, successfully navigated settlement process with customers as well as attorneys saving the company over $600,000 within my first year. Discrete in handling confidential information. Strong interpersonal and communication skills. Sound decision making, motivated self-starter requiring minimal oversight.
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Senior Coordinator / New Hire Consultant For Financial & Technical ServicesVerizon Wireless World Nov 2010 - Nov 2018Hilliard, OhEffectively directed development of internal service teams focused on key metrics, career pathing, technical and international service options to ensure advisors were properly trained for their roles.★ Motivation Culture – Established and drove a culture focused on personalized motivators that significantly improved morale, increased employee satisfaction with a balance of customer/employee value, enhanced product knowledge and performance with focus on key metrics and career pathing while still meeting business goals.★ Long-term Roles – Developed a focus on long-term growth opportunities for staff with 95% of new hires still employed after six months and over 50% moving into advanced roles.★ Presentations – Highly effective Town Hall and Department Meeting presentation with comprehensive product and company knowledge with ability to use strong communication skills to accurately respond to business inquiries.★ Multiple Roles – Held multiple progressive leadership roles starting as a Financial Services Coordinator to Chat Coordinator, Tech Expert and Mentor to senior role on-boarding and training new hires.★Customer Service- Highly refined ability to trouble shoot technical issues via phone or live chat with strong trust and initial connection with customers -
Senior Service CoordinatorNational Church Residences Jan 2008 - Jan 2009Grove City And Groveport, OhDedicated advocate and partner with community service providers to link residents on very limited income with community resources and referrals. Educated staff and community of eligibility requirements and application process for state and community service providers and their programs. Effectively managed two separate large residential properties.★ Case Management – Provided leadership for over 100 apartments with administration and service coordination, budgeting and life skills for seniors utilizing HUD and government resources to maintain stable housing.★ Community Resource Manual – Developed and maintained a community resource book for residences and coordinators and ensured staff knowledge-ability of HUD guidelines to ensure compliance.★ Reporting – Developed and delivered monthly reports/presentations to key stakeholders and created monthly statistical reports that tracked all requirements, processes, and activities. -
Family Case ManagerNational Youth Advocate Program (Nyap) Jan 2007 - Jan 2008Columbus, Ohio AreaManaged case planning and advocacy on behalf of culturally diverse children and families in the courtroom and community with oversight of sensitive and confidential information. Develop case plan goals to help families function and/or reunify.★ Community Referrals – Partnered with schools, collateral agencies and community services to refer clients to needed community services focused on successful case completion.★ Safety & Security – Ensured safety plans for placement of children in foster care or in least restrictive relative homes. Managed visitations and ensured compliance with all regulatory requirements for documentation. -
Senior Program CoordinatorComstock Community Center Jan 2006 - Jan 2007Comstock, MiDeveloped and introduced innovative programs for specific client needs.★ Fundraising – Developed and led fundraising events, researched and applied for grants from various foundations. ★ Communications - Networked with agencies through speaking engagements and other community events and networked to develop branding and community knowledge. -
Program CoordinatorSouth County Community Services Jan 2005 - Jan 2006Program development and oversight of 10 different health related programs★ Planned and coordinated monthly trips and client relationship building★ Provided referrals for other needed services★ Authored monthly newsletter, fundraising requests, quarterly/annual reports, and all media requests
Mindy S. Education Details
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Management -
Social Work
Frequently Asked Questions about Mindy S.
What is Mindy S.'s role at the current company?
Mindy S.'s current role is Culture Queen, creating thriving environments since '99!.
What schools did Mindy S. attend?
Mindy S. attended Strayer University, Olivet Nazarene University.
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Mindy Hoffman, MA, LPC-S, NCC
Senior Human Resources Business Partner At E Source And Eating Disorder TherapistDenver Metropolitan Area6hotmail.com, hotmail.com, blackplanet.com, blackplanet.com, rkmi.com, esource.com -
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