Mindy S. Email & Phone Number

★ New account acquisition★ Portfolio management★ Highlighting strengths, building documents to reflect current goals★ Social Media marketing★ Building lasting connections, loyalty and referral network

Dublin, Oh

Engage with General Managers, District Managers, Director/Operators, and Franchise Owners to provide brand excellence while balancing voice of the customer, timely communication of improvement tasks, follow up on open cases and ensure prompt resolution via chain of command, create and send official mail, resolve and close open cases, partner with corporate leadership team and departments to “Delight every customer”★ Systems: Skype Business, Salesforce, Microsoft Office, Outlook, Customer Help Desk, GiveX, Cisco

Dublin, Ohio, United States

Appropriately assess risk and liability, manage claims process for multiple 30+ claims through lifecycle ranging from quick claims- within 30 days for nominal settlements through ongoing claims with ½ million dollar demands, successfully navigated settlement process with customers as well as attorneys saving the company over $600,000 within my first year. Discrete in handling confidential information. Strong interpersonal and communication skills. Sound decision making, motivated self-starter requiring minimal oversight.

Hilliard, Oh

Effectively directed development of internal service teams focused on key metrics, career pathing, technical and international service options to ensure advisors were properly trained for their roles.★ Motivation Culture – Established and drove a culture focused on personalized motivators that significantly improved morale, increased employee satisfaction with a balance of customer/employee value, enhanced product knowledge and performance with focus on key metrics and career pathing while still meeting business goals.★ Long-term Roles – Developed a focus on long-term growth opportunities for staff with 95% of new hires still employed after six months and over 50% moving into advanced roles.★ Presentations – Highly effective Town Hall and Department Meeting presentation with comprehensive product and company knowledge with ability to use strong communication skills to accurately respond to business inquiries.★ Multiple Roles – Held multiple progressive leadership roles starting as a Financial Services Coordinator to Chat Coordinator, Tech Expert and Mentor to senior role on-boarding and training new hires.★Customer Service- Highly refined ability to trouble shoot technical issues via phone or live chat with strong trust and initial connection with customers

Grove City And Groveport, Oh

Dedicated advocate and partner with community service providers to link residents on very limited income with community resources and referrals. Educated staff and community of eligibility requirements and application process for state and community service providers and their programs. Effectively managed two separate large residential properties.★ Case Management – Provided leadership for over 100 apartments with administration and service coordination, budgeting and life skills for seniors utilizing HUD and government resources to maintain stable housing.★ Community Resource Manual – Developed and maintained a community resource book for residences and coordinators and ensured staff knowledge-ability of HUD guidelines to ensure compliance.★ Reporting – Developed and delivered monthly reports/presentations to key stakeholders and created monthly statistical reports that tracked all requirements, processes, and activities.

Columbus, Ohio Area

Managed case planning and advocacy on behalf of culturally diverse children and families in the courtroom and community with oversight of sensitive and confidential information. Develop case plan goals to help families function and/or reunify.★ Community Referrals – Partnered with schools, collateral agencies and community services to refer clients to needed community services focused on successful case completion.★ Safety & Security – Ensured safety plans for placement of children in foster care or in least restrictive relative homes. Managed visitations and ensured compliance with all regulatory requirements for documentation.

Comstock, Mi

Developed and introduced innovative programs for specific client needs.★ Fundraising – Developed and led fundraising events, researched and applied for grants from various foundations. ★ Communications - Networked with agencies through speaking engagements and other community events and networked to develop branding and community knowledge.

Program development and oversight of 10 different health related programs★ Planned and coordinated monthly trips and client relationship building★ Provided referrals for other needed services★ Authored monthly newsletter, fundraising requests, quarterly/annual reports, and all media requests

Masters Of Business Administration, Management

Activities and Societies: Alpha Chi National Honor Society Graduated Cum Laude, MBA with Honors, Dean’s ListGraduated with honors

Bachelors Of Science, Social Work

Activities and Societies: Dean's list, Executive Student Council Office Manager,Class Council Leadership Member, Social Committee.