• Lead and manage a development team, delegating duties, tracking progress, providing design support, and meticulously testing every fix or update submitted by team members.• Possess extensive knowledge in Service Fulfillment, specializing in order entry and the entire order lifecycle within NetCracker.• Provide support and assistance to the internal Circuit Inventory and Workflow Management System called 'NetCracker' Serves as a First line of support for NetCracker Subject Matter Experts. • Spearhead advanced support for over 1000 NetCracker users, ensuring seamless Commercial and Carrier Order processes without issues or errors. • Lead Project Management efforts for NetCracker-related projects, ensuring thorough documentation and approval of business requirements, creating detailed design specification documents, and organizing User Acceptance Testing (UAT) with stakeholders. Proficiently schedule, organize, and execute both pre-go-live and go-live activities.• Leveraged expertise in Java, capable of either hands-on development or effectively managing a team of developers. Schedule and deliver enhancements/fixes promptly, with additional proficiency in PL/SQL, XML, and JSP.• Expert in reporting, utilizing SQL Developer to deliver ad hoc NetCracker reports. Administer and control the NetCracker Relational Database (RDB), a critical component for the Reporting (Business Intelligence) Team.• Conduct extensive System Integration Testing (SIT) for NetCracker updates/fixes to ensure acceptability and flawless performance.

Consolidated Communications (formerly Enventis)

• Produced statistical data analysis reports, showcasing a meticulous approach to preparing and presenting insights. Provided ad-hoc updates regularly and demonstrated flexibility by modifying report templates to meet requirements.• Assumed a pivotal role in the administration of the system infrastructure, demonstrating proficiency in overseeing servers, databases, web portals, software applications, and custom system programming. • Took ownership of a multifaceted role, including the configuration, development, testing, implementation, training, and maintenance of various technologies.

• Oversaw and managed all Transport monitoring applications within the service provider environment, ensuring optimal functionality and efficiency.• Generated customized reports utilizing various database applications, showcasing data analysis and reporting proficiency to meet organizational needs.• Authored comprehensive documentation supporting network and server infrastructures, contributing to developing and maintaining essential resources.• Offered expert support, assistance, and training to LAN users, fostering a collaborative user community.• Acted as a valuable resource for troubleshooting and resolving PC hardware and software issues, demonstrating a commitment to ensuring seamless user experiences.• Collaborated in installing, maintaining, and administrating hardware and software for servers operating on UNIX/Linux or Windows, along with related peripherals.• Played a role in administrating the IP backbone and Data Center networks, contributing to critical network components' overall efficiency and integrity.• Successfully advanced from the Assistant Network Engineer II position, showcasing consistent growth and expertise within the organization.

• Efficiently organized the dispatch of employees, equipment, and service vehicles to ensure smooth operations and timely responses consistently. • Thoroughly updated and managed logs and schedules, meticulously documented incoming calls, monitored transportation vehicles and detailed the actions taken for comprehensive record-keeping. • Exercised vigilant oversight by monitoring and collecting data from Northern Michigan University's fire and security systems. This ensured a robust safety and security framework, contributing to the institution's and its stakeholders' overall well-being.

• Proactively troubleshoot computer, software, and networking issues for Northern Michigan University staff and students, providing efficient support in person and over the phone.• Provided frontline technical assistance to end-users, addressing inquiries, diagnosing issues, and offering timely solutions to hardware, software, and network problems.• Conducted thorough troubleshooting of computer systems, software applications, and network-related concerns, ensuring swift problem resolution and user satisfaction.• Effectively served a user base exceeding 10,000 individuals with a commitment to prompt issue resolution and exceptional service delivery.

7th Grade Girls Basketball Coach