Minea Erviö Email & Phone Number

Helsinki, Uusimaa, Finland

Writing a Master's Thesis for Software and Service Engineering, exploring how engagement with interactive learning platforms affects customer relationships and customer success management in B2B SaaS companies.

Bluugo is a B2B SaaS company that helps businesses digitalize core supply chain and after-market processes through its unique low-code cloud platform.In my role as a Customer Project and Service Manager, I managed a broad spectrum of responsibilities that spanned across project management, customer relationship management, change management, and product development:- Completed onboarding projects, executing the project from inception to go-live.- Managed key accounts, focusing on further system development.- Identified customer needs that led to significant upselling and introduced valuable insights into product development.- Fostered cross-functional collaboration with sales, marketing, technical consultants, and product development teams.- Played a key role in the ideation and implementation of improving internal procedures and customer communication strategies.

Espoo, Uusimaa, Finland

Startup Sauna is an actively utilized event space, and an open co-working space for startups, and student-run entities like Aaltoes, Junction, Kiuas and Startuplifers.My achievements as the Community Director include:- Directed and supported diverse student-led organizations, fostering growth and cross-collaboration.- Represented Startup Sauna globally, managing inquiries, visits, and partnerships, elevating brand visibility.- Orchestrated community events and projects, strengthening engagement and networking among community members.

Junction is the world's leading hackathon community and provider. My achievements include:- Directed JunctionX program, overseeing successful execution of 10 JunctionX hackathon events across Europe and Asia.- Forged strategic partnerships with embassies and universities to secure event locations and garner support, expanding Junction's global impact.- Cultivated a cohesive global community of organizers through online workshops and in-person meetups, driving collaboration and shared learning.- Collaborated with sales team to devise global partnership strategies, enhancing partner visibility and event benefits.

Helsinki Area, Finland

My responsibilities in Elisa's telephone customer service included:– Technical support with day to day issues– Product and service guidance and upselling services– Other customer service tasks

Helsinki Area, Finland

Espoo, Finland

Master Of Science - Ms, Software And Service Engineering, Graduated With Honors

Master's Programme in Computer, Communication and Information Sciences, with a major in Software and Service Engineering.

Computer Science And Engineering

Exchange semester

Bachelor Of Science - Bs, Computer Science

Matriculation Examination