Ming Wang Email & Phone Number

New Zealand

Shenzhen, Guangdong, China

Designed and developed an internal TMS (Transportation Management System) from ground zero for the North American market:• Reduced manual and offline operations by 80% to 25% upon the system's first phase launch. • Achieved over a 50% enhancement in process efficiency, significantly reducing labor costs.• Integration with the existing internal ERP and 3rd party WMS.Led the design of order fulfillment business processes, from problem discovery to product design:• Requirement analysis, PRDs (Product Requirement Documents), roadmap planning, and product architecture.• UI/UX, and ER design.Led stakeholder management including: • Cross-department business stakeholders, e.g. logistic operational team, customer service team.• Development team, e.g. IT team. • 10+ 3rd party suppliers, e.g. Maersk.

Shenzhen, Guangdong, China

Contributed to crafting strategies for Afya Smart Home products, grasping customer needs, and collaborating with upstream suppliers and solution providers.Responsibilities:- Facilitated customer interactions, collaborated on tailored smart home solutions and functionalities for the Afya Smart Home app, and associated hardware like smart TVs, air conditioners, and voice-controlled spearkers.- Managed product delivery by coordinating with suppliers for raw materials and factory scheduling to meet user demands promptly.- Oversaw product quality by conducting rigorous tests on R&D samples, ensuring they met user expectations and quality benchmarks.

Hangzhou, Zhejiang, China

Engaged as a contractor at Pactera, I was dedicated to an on-site support initiative collaborating with Alibaba Group's Finance and Treasury Team to enhance their SRM and Procurement Platform.My responsibilities involved closely collaborating with the SRM user service team to analyze and pinpoint pain points within the user journey. Through the implementation of new feature designs, I significantly contributed to an 8% increase in satisfaction rates for Alibaba's SRM payment and business partners.

Dalian, Liaoning, China

Collaborated with the IBM global sales team to serve our business partners' presales requirements.

Master Of Professional Business Analysis

Product Development.

- Adopt a human-centered approach to build digital product with Design Thinking. - Understand the core of fronted development with HTML.