Contractor at KGPCo:Conducted in-depth analysis and diagnosis of IT infrastructure, contributing to the enhancement of operational efficiency.Successfully designed and executed a range of innovative technology solutions, addressing diverse business needs.Skillfully conducted rigorous testing of cloud services, ensuring optimal performance and reliability.Developed and implemented scripts to provide robust support for cloud services, streamlining operational processes.

Charged with building, configuring, installing, managing, and monitoring networking and IP infrastructure related to hardware and softwareConfigured Cisco RoutersConfigured and manage desktops and laptops

Field IT support tickets to the correct department.Manage support tickets as level 1-3 for customers seeking technical assistance over the phone or email.Perform remote and in-person troubleshooting.Troubleshooting and diagnosing software, desktops, and laptops.Deploy new computers and reimage as necessary.Assist management in gathering information and designing new IT infrastructure processes and policies.Train new helpdesk employees on policies and procedures.

Managed the design, install, and management of company network segment, internet systems, and computers.Design, configure and deploy LAN and WAN network connections, hardware, software and communication links and servicesOptimize the network and systems services and troubleshoot any network performance issuesAct as a helpdesk support backup for customers.Streamlined procedures for future technical support actions by documenting repair processes.