Ming Kheong Bong Email & Phone Number

Singapore

Singapore

- Provided comprehensive IT support to ensure the smooth operation of all IT systems and infrastructure, both remotely and on-site- Proactively monitored and identified potential IT issues, taking preventive measures to minimize downtime and disruption- Troubleshot and resolved a wide range of IT-related problems, including hardware, software, and network issues- Scripted PowerShell automation to streamline internal processes using Windows Task Scheduler- Created guides and documentation to support end-users in effectively utilizing internal applications- Provided technical guidance and assistance to end-users, ensuring they could effectively leverage IT resourceProject Management and Client Engagement:- Supported and maintained client relationships for over 30+ sites, including overseas clients in Thailand, Indonesia, and Malaysia- Managed vendor relationships for 30+ infrastructure and application support projects- Gathered and analyzed client requirements to identify their business needs and objectives- Coordinated client site work needs with contractors and ensured support work was completed- Met client expectations and ensured they were satisfied with product support- Set up and configured Linux servers (Ubuntu, CentOS) and hardened them to pass Nessus scans before deployment- Managed data backups and restores for critical systemsSolutions Architecture/Project Engineer:- Designed and implemented scalable, reliable, and cost-effective people counting solutions tailored to client needs- Tuned software based on camera installations to optimize performance- Participated in product reviews and provided customer feedback to the research and development team

Singapore

• Clinical Support- Provided clinical support to radiographers by assisting with radiological examinations and x-rays- Maintained cleanliness of x-ray equipment and rooms to ensure infection control compliance for patient safety- Acted as a chaperone to support doctors and radiographers during patient examinations- Explained radiographic procedures to patients and cared for them before and after x-ray scans• Frontline Service- Greeted and received patients at the reception area- Directed, accompanied, and assisted patients in wheelchairs or on trolleys to waiting areas and examination rooms

Singapore, Singapore

• Prehensive desktop and laptop support to resolve a wide range of hardware and software issues for end-users• Work close with external vendor for hardware faulty or replacement• Delivered on-site support to users across main and remote locations, ensuring high customer satisfaction• Quickly identified root causes of IT problems and implemented effective troubleshooting solutions to meet service level agreements• Resolve daily assigned the ground issues raised or on by clients• Installation of antivirus software, removal of virus, spyware and adware• Installed and troubleshot clinical applications such as CPSS2, Aurora, Trendcare, and SAP• Worked closely with cross-functional teams (Server, Network, Account Admin, SAP) to provide comprehensive solutions to IT issues• Assists in other IT related project or activities when required• Supported VIP users including Directors, CEO, COO, and Lawyers• Guided and accompanied new staff to share knowledge and best practices for resolving IT cases

Malaysia

Help to troubleshoot computer error and ensure the accuracy of data synchronize to companyserver for other departments.Ensure the supply of outlets, place order to company warehouse to replenish shortage of supply of outlets.

Malaysia

• Provided Level 1 support• Designed and developed custom applications to improve workflow efficiency and productivity• Contributed as a Program Developer to enhance the company's technological capabilities