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Ming Wung Email & Phone Number

Senior Director, Customer Experience at Convoy Inc
Location: San Francisco Bay Area, United States, United States 10 work roles 2 schools
1 work email found @google.com 3 phones found area 808 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email m****@google.com
Direct phone (808) ***-****
LinkedIn Profile matched
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Current company
Convoy Inc
Role
Senior Director, Customer Experience
Location
San Francisco Bay Area, United States, United States
Company size
386 employees

Who is Ming Wung? Overview

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Quick answer

Ming Wung is listed as Senior Director, Customer Experience at Convoy Inc, a company with 386 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at google.com, phone signal with area code 808, and a matched LinkedIn profile for Ming Wung.

Ming Wung previously worked as Senior Director of Operations, Retirement Administration Service Center at University Of California Office Of The President and Head of Media Operations at Youtube. Ming Wung holds Bba, Business Administration And Management, General from University Of Michigan - Stephen M. Ross School Of Business.

Company email context

Email format at Convoy Inc

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{first_initial}{last}@google.com
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AeroLeads found 1 current-domain work email signal for Ming Wung. Compare company email patterns before reaching out.

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Profile bio

About Ming Wung

I am a highly adaptable executive with international experience across multiple disciplines including customer operations, product management, sales operations, logistics, and analytics. As a leader, I am customer obsessed and results-driven with 10+ years managing large operational teams and multi-site BPOs. As a product or function owner, I excel at delivering success in both matrixed organizations and start-up environments.My core competencies include business unit leadership, product and process development, continuous improvement, and change management. I have hands-on experience building and managing cross-functional operating models, creating and executing strategic plans, and embedding a culture of operational excellence and lean principles into the business.Specialties: Scaling operations • Delivering first-rate customer experiences • Optimizing sales teams • Turning data into actionable insights • Global business (lived and worked in the UK and EU)Skills: Customer Success • Operations Strategy • Product Management • Revenue Management • Competitive Intelligence • Strategic Planning • Forecasting • Sales Operations • Workforce Planning • Salesforce.com • Analytics • Knowledge Management • Vendor Management

Listed skills include Competitive Analysis, Product Management, E Commerce, Management, and 36 others.

Current workplace

Ming Wung's current company

Company context helps verify the profile and gives searchers a useful next step.

Convoy Inc
Convoy Inc
Senior Director, Customer Experience
California, United States
Website
ucla.edu
Employees
386
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Company profile
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10 roles · 23 years

Ming Wung work experience

A career timeline built from the work history available for this profile.

Senior Director, Customer Experience

Convoy Inc

California, United States

Senior Director, Customer Experience

Convoy Inc

Seattle, WA, US

► Led operations team responsible for on-time freight delivery for over 300 large national shippers leveraging a network of 400K truckers. Convoy is a CNBC Disruptor 50 company and a leading digital freight network.► Managed over 150 FTE customer experience specialists plus a global vendor footprint spanningmultiple providers► Built “service wins freight”.

Jun 2022 - Nov 2023

Head Of Media Operations

Youtube

San Bruno, CA, US

► Led global team responsible for delivering distribution-ready premium content to Youtube and Google surfaces► Premium content includes Youtube Originals, Live Sports, AVOD/FAST Movies & Shows

Jun 2018 - Jun 2022

Head Of Ad Operations, Google Global Customer Care

Google

Mountain View, CA, US

► Led Americas ads troubleshooting operation supporting Google’s largest advertising customers. Managed team of over 100 product specialists solving the most difficult ad campaign issues with speed and 97%+ customer satisfaction.

Mar 2015 - Jun 2018

Senior Director, Global Supply Operations

Expedia

Seattle, WA, US

► Led 100 person global shared services team focused on continuous improvement, operational quality, workforce planning, and Salesforce.com for Expedia’s Global Supply Operations (GSO) which consists of over 1,300 specialists managing support operations for 200K+ lodging partners.

Jul 2012 - Mar 2015

Director, Global Sales Strategy & Operations

Expedia

Seattle, WA, US

► Led global strategic initiatives to improve effectiveness of sales teams including lead management and spearheading go-to market strategies to grow and improve Expedia's lodging marketplace.

Jun 2010 - Jun 2012

Director, Emea Sales Strategy & Operations

Expedia

Seattle, WA, US

► Led business analysis and decision support for the EMEA lodging, air, car, and package businesses.

Feb 2007 - May 2010

Manager, Amer Sales Strategy & Operations

Expedia

Seattle, WA, US

► Led business analysis and decision support for the AMER lodging business.

2005 - 2007 ~2 yrs

Product Manager

Expedia

Seattle, WA, US

► Managed business requirements and prioritization for all lodging related Engineering projects. Role required constant interaction with internal business owners and engineering teams to ensure alignment on product strategy.

2003 - 2005 ~2 yrs
Team & coworkers

Colleagues at Convoy Inc

Other employees you can reach at ucla.edu. View company contacts for 386 employees →

RP Rafael Pacquing Rafael Pacquing Colleague at Convoy IncOakland, California, United States, United States View → LL Lisa L. Lisa L. Colleague at Convoy IncBerkeley, California, United States, United States View → CN Cathryn Nation, Md Cathryn Nation, Md Colleague at Convoy IncAlbany, California, United States, United States View → CB Cody Bowlay Cody Bowlay Colleague at Convoy IncSan Francisco, California, United States, United States View → SV Sharath Vanam Sharath Vanam Colleague at Convoy IncLos Angeles Metropolitan Area, United States, United States View → RK Robert King Robert King Colleague at Convoy IncGreater Sacramento, United States, United States View → CS Christina Saint Martin Christina Saint Martin Colleague at Convoy IncLos Angeles Metropolitan Area, United States, United States View → SK Stephanie Kaye Stephanie Kaye Colleague at Convoy IncSan Francisco, California, United States, United States View → MJ Maynard Jenkins Maynard Jenkins Colleague at Convoy IncSan Francisco, California, United States, United States View → DS Debra Stevens Debra Stevens Colleague at Convoy IncLaguna Niguel, California, United States, United States View →
2 education records

Ming Wung education

Bba, Business Administration And Management, General

University Of Michigan - Stephen M. Ross School Of Business

Mba, Marketing

Emory University - Goizueta Business School
FAQ

Frequently asked questions about Ming Wung

Quick answers generated from the profile data available on this page.

What company does Ming Wung work for?

Ming Wung works for Convoy Inc.

What is Ming Wung's role at Convoy Inc?

Ming Wung is listed as Senior Director, Customer Experience at Convoy Inc.

What is Ming Wung's email address?

AeroLeads has found 1 work email signal at @google.com for Ming Wung at Convoy Inc.

What is Ming Wung's phone number?

AeroLeads has found 3 phone signal(s) with area code 808 for Ming Wung at Convoy Inc.

Where is Ming Wung based?

Ming Wung is based in San Francisco Bay Area, United States, United States while working with Convoy Inc.

What companies has Ming Wung worked for?

Ming Wung has worked for Convoy Inc, University Of California Office Of The President, Youtube, Google, and Expedia.

Who are Ming Wung's colleagues at Convoy Inc?

Ming Wung's colleagues at Convoy Inc include Rafael Pacquing, Lisa L., Cathryn Nation, Md, Cody Bowlay, and Sharath Vanam.

How can I contact Ming Wung?

You can use AeroLeads to view verified contact signals for Ming Wung at Convoy Inc, including work email, phone, and LinkedIn data when available.

What schools did Ming Wung attend?

Ming Wung holds Bba, Business Administration And Management, General from University Of Michigan - Stephen M. Ross School Of Business.

What skills is Ming Wung known for?

Ming Wung is listed with skills including Competitive Analysis, Product Management, E Commerce, Management, Business Analysis, Strategy, Business Strategy, and Operations Management.

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