Minh Hoàng Email & Phone Number

🔸 Create customer segments using the RFM model and behaviors based on app-events 🔸 Designed and implemented A/B testing for each customer segment. Identify potential customers to optimize discount rates.🔸 Working with visual platforms: Make ,TelegramBOT, Metabase🔸 Plan and implement gamification for more than 500k customers, increase MAU🔸 Participate in developing New Projects and Features related to products, services and operational processes. (AhaEconomy, Loyalty in-app ) 🔸 Responsible for the discount rate on GSV of the Expansion project according to company direction, deploy promotional code programs for users. Helping the GP1 index to be positive in the first 5 months of the year🔸 Manage monthly budget and implement internal AhaLove program for more than 300 people

Vietnam

🔸 Check the performance of 5+ SAAS platform, report to leader weekly about the volume of parcels, fees, and growth in these data. Calculate, notice to these platforms at the end of each month about % revenue share / total fee.🔸 Calculate commissions for sales at 50+ hubs nationwide🔸 Manage operation quality for the performance of Shopee and Lazada :_ Report performance based on the target key indexes of each partner. Make a report table and send it daily to internal operations, push hubs, and areas with these indexes that are bad or below target for many days. Make suitable plans for operating at each specific time._ Cooperate with CS team to solve problems related to the partner's order such as damage, lost. Solve 85-90% complains per week_ Handling weekly emails from partners about data of parcels with complaints about the fee, weight difference, long-term backlog_ Prepare data, and report for monthly and quarterly meetings with partners. Coordinate with CS and Accounting teams to complete the presentation file_ Check with the data Shopee sent about the request for exemption from penalties for errors in each delivery leg for twice a month

Vietnam

🔸 Connect with sellers (especially in the fashion cate)_ Support 100+ sellers in listing for sale, checking stock availability - out of stock, and questions during the sales process on TIKI._ Support KAM in cate for seller's complaints, and vendor policies, and notify sellers about upcoming promotions.🔸 Review monthly ( weekly if have Campaign ) with KAM about the performance of sellers.

🔸 Support Business Development Departments of company through :_ Modify, and update the service price list for new customers or customers who use the service, under the control of management based on CRM's internal _ Deposit money into customer accounts via e-wallet._ Calculate bonus, and commission for Sale team monthly🔸 Participate in building strategies and business orientations for the company.🔸 Cross-check data transport fee of Sendo & Shopee, perform together with partner's staff so that the total fee of both sides is equal

Ho Chi Minh City, Vietnam

🔸 Receive and solve 90 - 95% customer problems through Freshdesk channel, calls or emails when using services, give customers satisfaction and good service feedback. 🔸 Resolve customer complaints with empathy and calmness in cases where customers complain harshly, directly to the office.🔸 Create a dashboard of the number of tickets they have handled from over 10 freelancers and the quality of calls made. Weekly report to leadership

Bachelor Of Education - Bed, Materials Science, Good

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