Minh Hoàng Email & Phone Number

🔸 Create customer segments using the RFM model and behaviors based on app-events 🔸 Designed and implemented A/B testing for each customer segment. Identify potential customers to optimize discount rates.🔸 Working with visual platforms: Make,TelegramBOT, Metabase🔸 Plan and implement gamification for more than 500k customers, increase MAU🔸 Participate in.

Vietnam

🔸 Check the performance of 5+ SAAS platform, report to leader weekly about the volume of parcels, fees, and growth in these data. Calculate, notice to these platforms at the end of each month about % revenue share / total fee.🔸 Calculate commissions for sales at 50+ hubs nationwide🔸 Manage operation quality for the performance of Shopee and Lazada:_ Report.

Vietnam

🔸 Connect with sellers (especially in the fashion cate)_ Support 100+ sellers in listing for sale, checking stock availability - out of stock, and questions during the sales process on TIKI._ Support KAM in cate for seller's complaints, and vendor policies, and notify sellers about upcoming promotions.🔸 Review monthly ( weekly if have Campaign ) with KAM.

🔸 Support Business Development Departments of company through:_ Modify, and update the service price list for new customers or customers who use the service, under the control of management based on CRM's internal _ Deposit money into customer accounts via e-wallet._ Calculate bonus, and commission for Sale team monthly🔸 Participate in building strategies.

Ho Chi Minh City, Vietnam

🔸 Receive and solve 90 - 95% customer problems through Freshdesk channel, calls or emails when using services, give customers satisfaction and good service feedback. 🔸 Resolve customer complaints with empathy and calmness in cases where customers complain harshly, directly to the office.🔸 Create a dashboard of the number of tickets they have handled from.

Bachelor Of Education - Bed, Materials Science, Good

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