Add on top of my scope from previous period, the team need to deliver Small & Rapid Solution development to support efficiency improvement & new initiatives, in alignment with corporate requirement on security and infrastructure standard. Beside of local resources, partnership with other global development organization is a must.

* Strategic Leadership in Team Management at Intel Products Vietnam: - Led a team of 20 engineers, enhancing engineering capabilities within the Vietnam factory and Intel's global operations. - Implemented advanced training initiatives like Direct-Start-Up and First-Of-Kind Equipment. - Managed performance focusing on team development and engagement. - Aligned resources and workflows to adapt to organizational changes and integrate Solution Delivery and Agile methodologies.* Excellence in Manufacturing IT Operation Support: - Managed IT operations for the Vietnam Factory, overseeing 80+ manufacturing applications to ITIL standards. - Ensured quality and integration of new products into the automation system, boosting operational efficiency. - Drove Continuous Improvement Process (CIP) by innovating solutions with the development team.* Advocacy for Data Science and Innovation in Intel Vietnam: - Founded the Manufacturing Automation Vietnam Data Science Learning Group, setting a competency roadmap. - Organized the Intel Vietnam AI Hackathon to promote AI/ML applications in addressing business challenges.* Global Leadership in Automation Integration: - Served as Staff Coach for the global Automation Integration Working Group, improving collaboration and efficiency in NPI operations. - Led a global initiative aiming for a 30% productivity increase through AI and automation technologies.* Influential Role in Technical and AI Innovations: - Guided software release management as a coach in the ATM Technical Review Group across Intel ATM factories. - Chaired the AI/ML Working Group, promoting innovation and knowledge sharing across international factories.* Driving Global Employee Engagement in Manufacturing Automation: - Led a global Manufacturing Automation Employee Engagement program across America, Europe, and Asia. - Developed strategies for employee adaptation to new operational strategies as part of the Strategy Core Team.

Ensured high customer satisfaction level for all IT services provided for Vietnam site- Managed an organization of 50+ employees with complex matrix reporting relationship, ensure employees feel engaged and being supported- Enhanced the IT BCP process with 2nd data center setup- Deployed Unite conferencing system- Handled Information Security violation cases in partnership with Intel Information Security team

* Leading a Diverse Team- Led a team of 12 engineers to support Vietnam factory's station controller applications while learning from other Intel Assembly & Test factories.- Provided timely coaching, support, and feedback, transforming the team from newly-formed mode into a high-performance unit.- Managed performance, development, and engagement, ensuring each team member reached their full potential.- Strategized team resources and alignment, adapting to multiple organizational changes, including global work centralization, and scope expansion to support factory growth.* Delivering Flawless IT Operations- Oversaw daily production operation support for over 80 manufacturing applications adhering to ITIL standards. Provide leadership support during critical situation.- Maintained synchronization of the Vietnam automation system with systems in 5 other ATM factories worldwide, ensuring consistency and efficiency.

Led a team of business analysts to execute the following responsibilities:- Oversaw the intake of customer demands, conducting regular reviews and dispositions with Business Heads.- Coordinated team resources to collaborate with various partners (Business Owner, Service Delivery Team, Architecture Team, Security Team, Software Vendor, etc.) to ensure solutions are delivered within the agreed scope, quality, timeline, and budget.- Directed the team in providing Level 2 operational support in compliance with ITIL standards.- Responsible for monitoring OLA compliance and managing penalty negotiations with software vendors.

Core System and B2B System Implementation:- Served as a pivotal resource for implementing core systems and developing B2B systems.- Innovated methods to semi-automate the setup of new products in the system, reducing setup time from two weeks to two hours, minimizing human errors, and enhancing work quality.- Acted as the primary contact for core system enhancements, leveraging existing functionalities to devise new solutions.- Influenced software vendors to adjust system logic to meet requirements and create a "result cheat sheet" to streamline validation.- Draft Customer Requirement Documents for vendors to facilitate the implementation of B2B systems.Process Definition and Improvement:- Collaborated with the IT Management team to define IT Service Management processes, including Incident, Service Request, and Change Management, adhering to ITIL standards.- Established processes for Problem Management, Knowledge Management, and Release Management following ITIL guidelines.- Continuously improved these processes throughout their lifecycle.Knowledge Sharing:- Leveraged excellent presentation skills and deep industry knowledge to conduct business and system knowledge-sharing sessions for IT and business personnel.

Deliver solution for French market.Key project: TOTAL Gas Database migration