▪ Collaborate with project stakeholders to ensure alignment on goals and requirements, while capturing and documenting business and functional requirements (BRS, SRS).▪ Analyze and identify root causes of business challenges and propose effective solutions. Provide technical, administrative, and operational leadership across projects.▪ Stay informed and up-to-date in stakeholder management, business analysis, development, design, and project management

Efficiently managed and operated the office and its relevant tools and software.Ensured service quality and user satisfaction; engaged in users' information literacy.Supervised different sections, resources, and users; handled internal and external communication.Performed any other duties as assigned.