Thuy Luc

Thuy Luc Email and Phone Number

Customer Service Representative @ Got It Vietnam
hanoi, ha noi, vietnam
Thuy Luc's Location
Hanoi, Hanoi, Vietnam, Viet Nam
Thuy Luc's Contact Details

Thuy Luc personal email

Thuy Luc phone numbers

About Thuy Luc

Thuy Luc is a Customer Service Representative at Got It Vietnam. They possess expertise in microsoft office, customer service, public speaking, research. They is proficient in English.

Thuy Luc's Current Company Details
Got It Vietnam

Got It Vietnam

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Customer Service Representative
hanoi, ha noi, vietnam
Employees:
33
Thuy Luc Work Experience Details
  • Got It Vietnam
    Customer Service Representative
    Got It Vietnam Mar 2021 - Present
    Hanoi, Hanoi, Vietnam
    - Promptly handle customers' requests via emails, phone calls, and other feedback channels- Maintain up-to-date knowledge of the company's products and services- Collaborate with the GotIt! Operations Team to translate key customer service experiences and feedback insights into product enhancements and student delight programs
  • Bedrock Educational Consultants
    General Assistant
    Bedrock Educational Consultants Feb 2020 - Mar 2021
    Hanoi, Hanoi, Vietnam
    - Conducted calling and reached out to customers to present products, engaged with them to retain their active status, kept track of the customer databases via CRM- Assisted the director in meeting with clients, including taking notes and interpreting among the director, the parents, and the students when needed- Scheduled meetings with clients for the director; scheduled classes and mock tests for students- Fulfilled administrative duties such as organizing, filing, and keeping… Show more - Conducted calling and reached out to customers to present products, engaged with them to retain their active status, kept track of the customer databases via CRM- Assisted the director in meeting with clients, including taking notes and interpreting among the director, the parents, and the students when needed- Scheduled meetings with clients for the director; scheduled classes and mock tests for students- Fulfilled administrative duties such as organizing, filing, and keeping track of paperwork- In charge of teachers' reporting and releasing payments, followed up with teacher's reports to ensure the smooth functioning and advancement of the company- Supported in promotion events planned by the company Show less
  • Topica Edtech Group
    Customer Success Associate
    Topica Edtech Group Jun 2019 - Feb 2020
    Vietnam
    - Delivered "Wow" services to customers (Parents and Kids), resulting in over 80% of customers willing to renew each month- Coordinated with the Product team to research and develop new functions based on customer business needs- Managed over 10+ monthly internal customer escalations, coordinated with Teachers, Sales, and other key internal teams to successfully resolve customers' issues
  • Topica Edtech Group
    Curriculum Developer
    Topica Edtech Group Sep 2019 - Nov 2019
    Vietnam
    - Developed lesson plans weekly, ensuring contents are matched with learning objectives from the curriculum- Monitored ongoing feedback from Teachers, Parents, and Kids related to curriculum materials for quality control and assurance; Co-ordinated with other teams for projects related to curriculum materials- Assisted with training for 50+ teachers on the platform on new curriculum materials and teaching methodologies
  • Vtvcab
    Internship Trainee
    Vtvcab Oct 2018 - Jun 2019
    Vietnam
    - Translated video scripts from English to Vietnamese according to weekly plans- Made Vietnamese subtitles for foreign shows using subtitle software (Aegisub and Subtitle Edit) - Proof-read translated scripts from other interns
  • Sheraton Hanoi Hotel
    Front Office Trainee
    Sheraton Hanoi Hotel Jul 2018 - Sep 2018
    Vietnam
    - Performed as the receptionist at the Sheraton club- Cooperated with other departments to handle orders from guests
  • Gear Inc. Software Outsourcing Solutions
    Customer Support Agent
    Gear Inc. Software Outsourcing Solutions Oct 2017 - Jun 2018
    Vietnam
    - Resolved tickets from users at the Udemy platform via Zendesk per day, making sure that the site could run smoothly- Tested bugs and errors reported from users, collaborated with the engineering team to fix the issues

Thuy Luc Skills

Microsoft Office Customer Service Public Speaking Research

Thuy Luc Education Details

Frequently Asked Questions about Thuy Luc

What company does Thuy Luc work for?

Thuy Luc works for Got It Vietnam

What is Thuy Luc's role at the current company?

Thuy Luc's current role is Customer Service Representative.

What is Thuy Luc's email address?

Thuy Luc's email address is mi****@****hoo.com

What is Thuy Luc's direct phone number?

Thuy Luc's direct phone number is +849799*****

What schools did Thuy Luc attend?

Thuy Luc attended Hanoi University.

What skills is Thuy Luc known for?

Thuy Luc has skills like Microsoft Office, Customer Service, Public Speaking, Research.

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