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Thuy Luc is listed as Customer Service Representative at Got It Vietnam, a with 33 employees, based in Hanoi, Viet Nam. AeroLeads shows phone signal with area code 497 and a matched LinkedIn profile for Thuy Luc.
Thuy Luc previously worked as General Assistant at Bedrock Educational Consultants and Customer Success Associate at Topica Edtech Group. Thuy Luc holds Bachelor, Linguistics from Hanoi University.
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Thuy Luc is a Customer Service Representative at Got It Vietnam. They possess expertise in microsoft office, customer service, public speaking, research. They is proficient in English.
Listed skills include Microsoft Office, Customer Service, Public Speaking, and Research.
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Hanoi, Hanoi, Vietnam
- Promptly handle customers' requests via emails, phone calls, and other feedback channels- Maintain up-to-date knowledge of the company's products and services- Collaborate with the GotIt! Operations Team to translate key customer service experiences and feedback insights into product enhancements and student delight programs
Hanoi, Hanoi, Vietnam
- Conducted calling and reached out to customers to present products, engaged with them to retain their active status, kept track of the customer databases via CRM- Assisted the director in meeting with clients, including taking notes and interpreting among the director, the parents, and the students when needed- Scheduled meetings with clients for the director; scheduled classes and mock tests for students- Fulfilled administrative duties such as organizing, filing, and keeping… Show more - Conducted calling and reached out to customers to present products, engaged with them to retain their active status, kept track of the customer databases via CRM- Assisted the director in meeting with clients, including taking notes and interpreting among the director, the parents, and the students when needed- Scheduled meetings with clients for the director; scheduled classes and mock tests for students- Fulfilled administrative duties such as organizing, filing, and keeping track of paperwork- In charge of teachers' reporting and releasing payments, followed up with teacher's reports to ensure the smooth functioning and advancement of the company- Supported in promotion events planned by the company Show less
Vietnam
- Delivered "Wow" services to customers (Parents and Kids), resulting in over 80% of customers willing to renew each month- Coordinated with the Product team to research and develop new functions based on customer business needs- Managed over 10+ monthly internal customer escalations, coordinated with Teachers, Sales, and other key internal teams to successfully resolve customers' issues
Vietnam
- Developed lesson plans weekly, ensuring contents are matched with learning objectives from the curriculum- Monitored ongoing feedback from Teachers, Parents, and Kids related to curriculum materials for quality control and assurance; Co-ordinated with other teams for projects related to curriculum materials- Assisted with training for 50+ teachers on the platform on new curriculum materials and teaching methodologies
Vietnam
- Translated video scripts from English to Vietnamese according to weekly plans- Made Vietnamese subtitles for foreign shows using subtitle software (Aegisub and Subtitle Edit) - Proof-read translated scripts from other interns
Vietnam
- Performed as the receptionist at the Sheraton club- Cooperated with other departments to handle orders from guests
Vietnam
- Resolved tickets from users at the Udemy platform via Zendesk per day, making sure that the site could run smoothly- Tested bugs and errors reported from users, collaborated with the engineering team to fix the issues
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Thuy Luc works for Got It Vietnam.
Thuy Luc is listed as Customer Service Representative at Got It Vietnam.
AeroLeads has found 1 phone signal(s) with area code 497 for Thuy Luc at Got It Vietnam.
Thuy Luc is based in Hanoi, Viet Nam while working with Got It Vietnam.
Thuy Luc has worked for Got It Vietnam, Bedrock Educational Consultants, Topica Edtech Group, Vtvcab, and Sheraton Hanoi Hotel.
You can use AeroLeads to view verified contact signals for Thuy Luc at Got It Vietnam, including work email, phone, and LinkedIn data when available.
Thuy Luc holds Bachelor, Linguistics from Hanoi University.
Thuy Luc is listed with skills including Microsoft Office, Customer Service, Public Speaking, and Research.
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