- Promptly handle customers' requests via emails, phone calls, and other feedback channels- Maintain up-to-date knowledge of the company's products and services- Collaborate with the GotIt! Operations Team to translate key customer service experiences and feedback insights into product enhancements and student delight programs

- Conducted calling and reached out to customers to present products, engaged with them to retain their active status, kept track of the customer databases via CRM- Assisted the director in meeting with clients, including taking notes and interpreting among the director, the parents, and the students when needed- Scheduled meetings with clients for the director; scheduled classes and mock tests for students- Fulfilled administrative duties such as organizing, filing, and keeping… Show more - Conducted calling and reached out to customers to present products, engaged with them to retain their active status, kept track of the customer databases via CRM- Assisted the director in meeting with clients, including taking notes and interpreting among the director, the parents, and the students when needed- Scheduled meetings with clients for the director; scheduled classes and mock tests for students- Fulfilled administrative duties such as organizing, filing, and keeping track of paperwork- In charge of teachers' reporting and releasing payments, followed up with teacher's reports to ensure the smooth functioning and advancement of the company- Supported in promotion events planned by the company Show less

- Delivered "Wow" services to customers (Parents and Kids), resulting in over 80% of customers willing to renew each month- Coordinated with the Product team to research and develop new functions based on customer business needs- Managed over 10+ monthly internal customer escalations, coordinated with Teachers, Sales, and other key internal teams to successfully resolve customers' issues

- Developed lesson plans weekly, ensuring contents are matched with learning objectives from the curriculum- Monitored ongoing feedback from Teachers, Parents, and Kids related to curriculum materials for quality control and assurance; Co-ordinated with other teams for projects related to curriculum materials- Assisted with training for 50+ teachers on the platform on new curriculum materials and teaching methodologies

- Translated video scripts from English to Vietnamese according to weekly plans- Made Vietnamese subtitles for foreign shows using subtitle software (Aegisub and Subtitle Edit) - Proof-read translated scripts from other interns

- Performed as the receptionist at the Sheraton club- Cooperated with other departments to handle orders from guests

- Resolved tickets from users at the Udemy platform via Zendesk per day, making sure that the site could run smoothly- Tested bugs and errors reported from users, collaborated with the engineering team to fix the issues