• Motivating a team of four other agents to achieve and surpass pre-set goals and targets• Overseeing the bookings procedure and ensuring accurate processing• Building strong relationships with resorts and hotels• Negotiating the best possible rates for customers• Managing and training staff in every area of business• Forging long term and positive relationships with new and existing customers• Ensuring all travel packages adhered to industry regulations• Providing insurance and ad on options to all customers• Researching competitors’ deals to ensure the agency remained competitive• Dealing with and resolving any complaints, issues or problems that arose

• Leading and direct the team to ensure the smooth operation of Front Desk functions.• Participating in training of all Front Desk associates; acts as a resource to associates.• Checks guests in and out of the hotel; Performs daily Front Desk Agent duties• Meets guest requests as per the arrivals list; Follows up with guests who have not yet checked out of the hotel• Monitors the registration against in-house guests; Maintains smooth operation of the front desk• Ensure all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, blocking rooms, in-house bucket); communicates information to the associated departments• Resolves guest and associate complaints and issues• Communicating clearly with Duty Manager of daily regime at the Front Desk• Maintaining professional business confidentiality as required.• Ensuring duties on task list are completed; Performs other related duties as required• Checking the hostel’s daily hygiene• In charge of selling tourist services to customers• Booking travel service and confirm details 1 day before

• Welcoming and greeting customers• Schedule all activities for restaurant staff according to guidelinesand ensure proper uniform of staff always• Maintain all restaurant equipment and records and ensure compliance to all standards.• Assist in recruitment process and training of staff• Supervise all kitchen and dining room activities and ensure optimal quality of all production processes.• Ensure high level of customer satisfaction• Collaborate with manager to review all employees’ performance• Manage all storage supplies and assign staff in all requisition activities and evaluate all daily specials.• Oversee all work in shift and restock all supplies at end of shift and perform regular inspections on all equipment and recommend required repairs.• Getting feedback from customers about the meal and services

• Answer all questions from tourist about Ngoc Sơn temple, Hoan Kiem lake or others of what tourists are demanding• Providing detail information about Ngoc Sơn temple and Hoan Kiem lake• Providing the most useful travel information for visitor’s who are sightseeing