Mini Narayanan Email & Phone Number

• Provide end to end support to the clients during Motor claims process• Review and analyze claim documents and supporting evidence• Liaise with Insurance firms, workshop & other beneficiaries to ensure the timely and proper completion of vehicle repair.• Record and maintain insurance policy and claims details in a database system.

India

Responsible for driving and achieving sign ups and categorize them from applications receivedRelationship management-Managing the applicants, driving their motivation and skills by penetrating deep conversations with them, keeping them engaged, building their growth storyAcquisition of new agents through constant interaction with stakeholder Monitor closely the recruitment process and suggest remedial measures to avoid any leakagesEnsure smooth transitioning of agents from stakeholder to the client and hand-holding of the recruitsTeam Management-Motivate the team and drive sales-Hand holding the team through Joint calls, demonstrations etc.-Ensure right selling by all team members through regular trainingEnsure regular and accurate update of data on the systems

United Arab Emirates

• Member of Retention team wherein I deal with policyholders whose policies are lapsed or premiums missed to ensure the continuity of the policies. • Provide statistics for weekly / monthly performance (MIS) reports for management’s review and advice• Sending various SMS/Emails to the clients related to the premiums due, missed or lapsed.• Previously, held the role of Team Leader (3 years) which involves:- Managing a team of Customer Service Agents for Life and Medical insurance processes - Coordinating regularly with Individual & Group Medical/Life Department to ensure CS team is equipped and trained to handle member complaints and resolve such situations efficiently - Manage the day-to-day functions of the customer service team and implement existing policies and procedures in an effective manner. - Help the management in providing the best possible service to the clients. - Assisting the clients- Individuals/Corporates for the purpose of Policy Servicing for both Life & Health insurance policies

Dubai

• Managing a team of sales agents selling insurance products (Life & General)• Working for various clients- Mashreq Bank & Oman Insurance company• Preparing Daily/ Monthly performance report for various campaigns• Monitoring/scoring calls and giving feedback to the agents• Helping/Training the agents to achieve the sales target set up by the management• Issuing the policies at the back end using ERP system

Dubai Internet City

Worked as a Credit Collector in Ejadah (Finance dept) with Dubai Properties Group since May 01, 2011.Job Profile:• Have knowledge of deep analysis of the property• General correspondence via e-mails,fax,registered mails etc• Follow-ups for o/s payments & Making daily report• Attending to the inquiries and sourcing of customer requirements• Sending across Statement of accounts/Invoices for further payments

A. Worked as a Sr. Executive- Customer Service with HSBC – HBME (RCC) - UAE Process (India) from March 05, 2009 to August 03, 2010. Job Profile:• Handling queries/complaints related to Banking and Credit cards of UAE customers • Doing maintenance in the customers’ accounts/cards• Selling/offering various banking products to the customer over the phone.• Monitoring fraudulent credit card transactions and alerting the customer about it.• Follow up for credit card payments• Doing Telegraphic transfers and open the accounts online.

B. Worked as a Senior Phone Banking Officer in ICICI BANK LTD from October 5, 2005 to February 25, 2009. Job Profile:• Handling customers’ queries related to Equity, Mutual funds, Derivatives and GOI Bonds• Placing orders in Equity Market, Primary market, Derivatives, Commodities and Mutual Funds through www.icicidirect.com in customers’ demat accounts.• Handling irate customers both in voice and non-voice.• Taking escalation calls/Mails and solving the customers’ queries/complaints within the prescribed time.• Preparing daily reports about various transactions done by the team• Monitoring/scoring calls and giving feedback to the officers. Additional Responsibilities in ICICI:• Worked as an AHT (Average Handling Time) Analyst wherein I provide tips and suggestions to the management for process improvement.• Conducting weekly sessions and providing tips to handle customers on phone to officers helping them perform better and give best quality service.• Providing training to the junior officers related to product and process.• Assisting the back end to calculate the brokerage in the customers’ accounts.• Meet the customers for the purpose of Retention and Sales.

Master Of Business Administration - Mba, Finance, General

B.Com, Commerce-Computer