Min Jang Email & Phone Number

Washington, Dc, Us

Assisted with supervision of a team of 6 certified hardware repair technicians and provided customer support, utilizing CRM tools such as ServiceNow and Lightspeed.Attended bi-weekly meetings to address issues affecting repairs or customer service, as well as advocated for technician work conditions.Managed and developed the daily work schedule, ensuring proper coverage and supervision throughout the day.Adjusted work operations to comply with strategic planning, specifically around the COVID-19 pandemic, and implemented processes to act in accordance with ITIL best practices.Prepared project documentation and proposals for key stakeholders.Worked collaboratively with departments on campus to achieve optimal support standards.

Work with a board of 20+ peers to create a welcoming environment for students on campus. Provide a supportive virtual community for Asian/Korean Americans during COVID-19 pandemic. Organize events and help students transition back to in-person events.

Supervised a team of 6 students to organize events for 200-300 students during COVID-19. Extended communication with Korean Student Associations at other universities as well as other Asian organizations on campus.

Created a welcoming environment for freshmen students who join the Korean Student Association. Was a liason between the general body and the executive board to voice opinions of the general body

Washington, District Of Columbia, United States

Maryland

Bachelor Of Science - Bs, Computer Science

Activities and Societies: Korean Student Association (Freshman Representative, External VP, President), Design Cultures and Creativity.

High School Diploma

Activities and Societies: National Honors Society (webmaster), National Math Honors Society, International Thespian Society, Tech Crew.