Lead superior consumer service experience-Initiated Digitalization of the CX Project which brought increase in scores of CX, PI, NPS-Revisit and enhance current CX performance, process, and visualization across categories with a vendor partnershipFabric, Home, and Beauty care VOC Analytics-ECOM R&R monitoring execution and providing consumer insight into the multiple internal stakeholder regularly to product/ service enhancement.Issue & Crisis Management- Influenced and led issues & crisis with internal/External stakeholders to avoid any further escalation and risk to a brand reputation.Brand Communications(Pampers)-Influencer SNS marketing contents, E-Socialization activities.

• Developed Partners to make more attractive property on descriptions, photos, pricing, and availability to bring more revenue.• Enhanced Partner’s sales by providing more opportunities for promotions and Boosts-up products to Partner’s situation and size of properties.• Delivered training by phone and message to new and existing properties on how to use Booking.com's backend system.• Managed content & review the properties on the Front-end of Booking.com, affiliates and metasearch.• Building productive relationships with partners to ensure that they offer the best availability and rate structure.

• Analyzed daily sales plan of future guests to enhance the possibility of upselling.• Implemented Upselling to guests and affiliates by person/phone to increase the profit of the company.• Researched daily ranking of Luxury hotels on OTA websites into data.• Communicated with Lotte chain hotels and international OTA regards to availabilities and reservations.• Identified Luxury Hotel trends and competitors exclusively 5-stars and global chain hotels.