Michael Inman Email & Phone Number

• Leading a group of software engineers and PS Engineers on multi OT product/integration PS projects.
• Researching/Testing latest AE/AW/IC software product releases
• Client Business Process Discovery including drafting Visio Flow charts to map business processes to software product(s)
• Solution Design
• OT BPM Product integration with AE (AW and OTDS) installation, configuration, design, and implementation
• OTS Design, configuration, installation with AE Integration

• Design and implement OpenText ApplicationXtender and Intelligent Capture (Captiva) solutions
• Design/Implement C#,.NET API Integrations with AppXtender REST Services, Web Services, Captiva API's
• Invoice integrations with MS D365 and AppXtender (MVC Web API’s and CDK)
• Multiple Windows Services projects utilizing AX/AE Rest to query, upload, and export
• O365 AddIn integration to upload docs to AE in Outlook
• Invoice integrations with MS D365 and AppXtender (MVC Web API’s)

Draper, UT

- Provide best in class enterprise support to OEM Partners in the Enterprise Content Division for ApplicationXtender - Work with Clients to plan, test, and implement product upgrades.- Work directly with OEM customer's Development, Support and Executive management teams- Advocate on behalf of the OEM accounts with ECD OEM Account Management, Product.

Draper, UT

• Lead and Manage the ApplicationXtender Support team in Draper UT
• Interview candidates for EMC GSAP Program
• Manage Performance for AX Team including metrics such as CSAT, SLO, Service Request Backlog, Employee utilization
• Manage Customer escalations for AX
• Provide employee development with 1 on 1 Meetings and Team Meetings
• Delegate projects/tasks

Draper, UT

• Orchestrated and managed the start-up of a new Technical Support Team for ApplicationXtender in Draper, UT. This included training individuals in Document Management Systems (AX), BPO, Server Operating Systems, VMWare.
• Day to Day operations include meeting Support Metrics including SLA, CSAT objectives, and managing backlog of engineers. Working cross functionally with Contracts and Renewals team to make sure Entitlement process is.
• Perform Product Management duties such as working with Partner Channel and Resellers to gather product feedback on features/functionality and analyze data to scope out future Product Releases. Provide innovative ideas.
• Work with Development Management and QA during Construction and Hardening phases to QA product releases and report all severity bugs in JIRA bug tracking system. Monitor Version1 DEV portal to verify epics and stories.
• Work with Tech Pubs team to review Documentation for technical errors, grammar, etc.
• Perform Serviceability and Readiness functions by attending PMT Meetings, providing feedback about bug fixes, and making certain through Product Lifecycle that Support team has Knowledge Transfers and can effectively.

• Apply technical expertise following protocol and standard procedure to resolve moderate to complex system issues at EMC customer sites
• Effectively communicate to external partners, customers in regards to technical and procedural issues. Keep communication with all involved parties. Share acquired knowledge with colleagues, customers and partners
• Use VMWare to reproduce environments to recreate problems and perform failure analysis of system wide issues
• Assist QA with testing of bug fixes and beta releases
• Work with Product Management and Development to manage RFE Requests
• Work a scheduled on call shift multiple times a month

• Administer and support departments using Sage MAS 200 ERP in a company with revenue of 10-15 mil/yr.
• Work with managers in all manufacturing departments including executive management to analyze and identify business needs and the cost of implementing a tailored solution.
• Create business process workflows and documentation
• Conducted meetings with management to discuss business processes and progress with other departments.

Riverside, CA

• Perform daily oversight of mission critical software applications including managing AX/DX Server infrastructure.
• Assist the infrastructure team to plan, design, and implement software applications.
• Worked with ASP.NET 2.0 and C# on an intranet project during the course of a year.
• Provided training to end users in the use of implemented software applications.
• Conducted business process analysis and review to determine issues and automate departmental processes through the use of technology.
• Provide highest level of support for end users with hardware, software, and network incidents by the use of Desktop management software.

Ontario, CA

Moreno Valley, CA