Managed team workflow processes, client onboarding, media planning, and campaign execution across five client accounts through close collaboration with the comprehensive client success team.Drove satisfaction, growth, and product adoption in client relationships as the day-to-day lead on accounts by leveraging a client-centric approach, proactive communication, and strategic counsel.Successfully transformed clients’ media strategy through innovative creative solutions and thoughtful first-party data approaches, leading to enhanced brand awareness and customer engagement.Utilized data-driven reporting and comprehensive research to guide client decision-making, resulting in increased budget and a strategic shift in their media dollars from traditional media to digital.

Supported Sr. Director in owning and developing strong relationships with clients and key stakeholders at all levels.Project managed client onboarding and implementation process including product, channel, and partner activation, campaign launches, development goals, and ad-hoc projects.Served as the main point of contact for delivery and activation questions from clients and issued resolution as needed.Understood and communicated relevant new products, features, and capabilities as they became available and ensured successful deployment and activation with clients.

Grew business by fostering client relationships built on trust and proven performance. Provided clients with education and strategy recommendations that aligned with their business goals, ultimately leading to growth in portfolio spend. Managed and executed a high volume of campaigns across multiple verticals and channels from signed IO to completion. Reliably carried out creative development and acquisition, setup and trafficking, campaign QA, and reporting.Thoughtfully developed holistic pixel strategies to support campaign and larger business KPIs; owned tag implementation and troubleshooting.Collaborated across departments to cultivate long-term strategic goals through data analysis and market trend research.

Managed client communication throughout campaign while collaborating across departments to meet client’s business goals Crafted reporting with a focus on storytelling with data

Provided support on campaigns and reporting while maintaining ongoing project-based communication with Campaign Manager.