Scott Minter Email & Phone Number

Seattle, Washington, United States

Background Qualifications:•Business Execution, Implementation & Strategic Planning experience.•Experience building dynamic assignments within a Learning Management System (LMS) - Cornerstone.•Deep knowledge of learning management system functionality, specifically dynamic criteria-based assignment job creation and maintenance.•Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment•Advanced experience with Excel•Experience in a highly regulated environment with strong focus on operational risk management and controlsIn this role, I executed the following:•Engage business stakeholders in integrating or implementing business execution initiatives•Identify and recommend opportunities for process improvement, redesign, change management initiatives, and risk control development•Make decisions and resolve issues regarding operations of the team to meet business objectives•Collaborate and consult with immediate colleagues and cross functional business partners•Determine areas of strength or Business Execution opportunity within defined scope of work•Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations•Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business•Collaborate and consult with leaders and executive management•Partner with the Compliance function on Learning Management System capabilities and process their Dynamic Assignments requests•Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives

Seattle, Wa & Portland, Or

Leadership and Team Management:•Mentored new and existing Learning & Development facilitators, enhancing team skills and capabilities, and provided performance coaching to team members working towards certifications or designations.Program Development and Strategic Execution:•Strategically planned and executed training program layouts and resource utilization, optimizing resource capacity to meet organizational needs.•Managed small to large scope projects, from inception through completion, ensuring alignment with strategic objectives and seamless execution.Training Delivery and Curriculum Development:•Achieved Master Trainer designation leading facilitation skills development for the corporation. •Designed .and delivered Train the Trainer materials for global operations, certifying newly hired trainers and ensuring consistency in training delivery.•Delivered both standard and complex training materials across various courses, utilizing advanced instructional techniques to cater to a diverse audience.Stakeholder Engagement and Communication:•Consulted and collaborated with business executives, leadership, and human resources partners to align learning strategies with business goals.Process Improvement and Compliance:•Analyzed reporting databases to identify anomalies and successes, formulating data-driven recommendations to enhance operational processes and mitigate risks.•Ensured adherence to organizational procedures, employment laws, government regulations, and compliance requirements, enhancing operational risk management.Innovative Contributions and Impact:•Acted as a subject matter expert during curriculum reviews, providing critical feedback on course content and recommending timely updates to enhance learning outcomes and reduce risks.•Significantly contributed to the development of new training content, rapidly implementing training solutions that alleviated resource constraints and improved the quality of training.

Portland, Oregon, United States

• Facilitate classroom and web-based training modules to all levels of staff and management.• Mentor and develop trainers in facilitation skills, classroom management skills and leadership skills.• Delivery of new hire orientation training, Teller, Banker, Service Manager, Store Manager and Business Specialist Essential Learning Paths.• Strategic planning liaison for numerous corporate training projects including the redesign of Wells Fargo’s sales and service curriculum.• Electronic Knowledge On Demand (EKOD) development experience including voice over’s.• Design and development of regional workshops targeting service into sales.• Program Manager of Personal Banker Training Program, Banker Certification Program and Small Business Training Program.• Responsible for delivery and assessing success of learning programs in the areas of employee development, management development and technical skills. • Provide follow-up consultation with team members once training is complete to ensure the successful implementation of skills, techniques and processes.• Consult with human resource staff and managers to identify developmental needs.• Extensive experience in Merger and Acquisition Training environments from planning to delivery.• Keeps informed on new methods, techniques and developments in adult learning.• Exercise judgment within company policy, practices, precedents and procedures to determine appropriate course of action

Portland, Oregon, United States

• Compile data and analyze the effectiveness of sales coaching and training courses or programs to provide feedback and recommendations to senior management. • Provide one-on-one sales coaching and product training for sales within assigned area. • Develop new and re-design existing coaching protocols and training courses and programs to meet business needs to meet identified needs and compile evidence of performance improvement. • Act as a business partner and subject matter expert in providing necessary tools and resources to sales teams to increase the sale of financial products and services as well as exceeding customer experience goals.• Collaborate with management in the communication and implementation of regional and corporate business initiatives. • Consult with human resource staff and managers to identify developmental needs.• Extensive experience in Merger and Acquisition Training environments from planning to delivery.• Facilitate classroom and web-based training modules to all levels of staff and management.

Bend, Oregon, United States

•Sales manager of multiple locations providing formal and informal sales training.•Responsible for management of a centralized cash vault, a remote team of traveling sales staff and multiple store locations with a total of 25 FTE’s •Identify and negotiate resolution of issues escalating as necessary and ensure project tasks are completed according to established timelines.•Develop and revise project plans and budgets, tracking projected budget status.•Responsible for sourcing, negotiating and managing outside vendors.

Portland, Or & Bend Oregon

•Servicing the customers' total financial service needs resulting in greater market share, wallet share and profitability. Accomplished by creating a robust sales and service organization promoting teamwork with partners and other corporate departments. •Management and direction of work for seven FTE’s. •Create, train and coach a successful sales team through the development of staff as a competitive advantage.•Responsible for effective staff salary administration and rewards. •Develop and administer budgets, business development goals and objectives, staffing models, schedules and performance standards.

Portland, Oregon, United States

•Manage the teller services function to ensure prompt and efficient transaction processing and the generation of sales through quality referrals.•Management and direction of work for four FTE’s. •Establish sales referral and service goals. •Created, trained and coached a successful service and referral team. •Responsible for effective staff salary administration and rewards. •Responsible for scheduling staff efficiently to maximize resources and achieve service and sales goals.•Ensure compliance with audit and operational regulations and guidelines.