Minzhi Chen Email & Phone Number

Hamilton Township, NJ, US

Chester, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

• Strategic planning and event roadmap development to support AMF’s mission and continuous growth.
• Partners with local Philadelphia nonprofits to execute impactful events that raise money and connect nonprofits with AMF’s network of involved multi-generational philanthropists.
• Supports AMF’s grantmaking cycle which provides grants to local AAPI 501(c)(3) organizations.

Philadelphia, Pennsylvania, United States

• Build out roadmaps and manage a backlog of automation and testing tools by transforming testing pain points into opportunities for innovation and optimization.
• Own and manage the requirements and specifications of the customer experience from a quality performance perspective and lead monthly presentations to retail and care channel leadership on the latest metrics and.
• Coordinates and represents the QA team with a cross-functional team to analyze and plan the roadmap of new features and proactively build testing tools to simplify new testing initiatives.
• Ensures the timely delivery of new products and features by coordinating daily cross-functional discussions with Feature Product Owners, Operations, and technology teams to prioritize and address defects.

Greater Philadelphia Area

• Hired originally as a functional QA Engineer, but quickly displayed an aptitude and dedication to the work which resulted in rapid promotion to new roles and responsibilities.
• Ensured the timely delivery of new products and features by coordinating daily cross-functional discussions with Product Owners, Operations, and technology teams to prioritize and address defects.
• Resolved all launch gating defects to meet aggressive timelines for product delivery by personally spearheading root cause analyses for complex problems with development teams.
• Manages and motivates a team of over 20 DevOps QA engineers and automation engineers who work closely with the development team to catch and resolve more than 75% defects in the development environment.
• Coordinates and represents the QA team with a cross-functional team to analyze and plan the roadmap of new features.
• Prevent more than 25% of defects before development even begins by applying expert requirement gap and user experience analyses to initial product requirements.

Greater Philadelphia Area

Mt. Laurel, NJ

• Hired with no defined engineering role but was able to adapt and fulfill the need for an automation engineer to drastically improve the efficiency of the team.
• Automated monthly operational metric data validations using excel VBA, which allowed for the downsizing of the team that manually performed these validations.
• Built an automation-testing framework from the ground up using Selenium WebDriver to support a growing need for automated testing.
• Maintained a robust regression suite that reduced manual effort by more than 70%.

Newtown, PA

• Collaborated with a group of developers to develop over 15 production level applications for clients using C# and WPF with Mercurial as version control.
• Customized client applications which were used in clinical trials, servicing large pharmaceutical companies.
• Manipulated and troubleshot PostgreSQL database discrepancies.
• Independently developed side project applications including one which helped troubleshoot latency issues.
• Offered consulting services to assist development teams during peak seasons.

Greater Philadelphia Area

• Collaborated with several engineers to create important configuration files for second generation GSM technology and third generation UMTS technology to build new cell towers in the Tri-State Area.
• Collaborated with engineers from different departments to sync up data files to ensure the integrity of all the E911 data being submitted.
• Utilized satellite imaging to verify and updated the database of all the sites’ structure types, latitude and longitude and physical address.
• Revised pre-existing but outdated internal work instructions and documented new work processes.
• Created interactive trackers to track the multitude of different steps that needs to be taken before each project can be complete.
• Deleted and created GSM neighbors in the company’s internal database to insure all the sites are able to transfer calls from one site to another smoothly.

Greater Philadelphia Area

• Provided tier 1 technical support to existing client base.
• Assisted in implementing an internal CRM professional services automation system for the firm. Migrated client/vendor list, created custom workflows, set up automated tracks and designed rules to help simplify client.
• Troubleshot desktop & laptop hardware, reconfigured operating systems with Linux Mint, Windows XP & Windows 7.
• Reorganized and modified internal documentation. Created additional technical documentation.
• Researched and identified new technologies to assist with determining the right solution for clients.
• Utilized Clonezilla and GParted to successfully clone, repartition, and restore computer images on multiple hardware independent workstations.