Support Analyst
Current1. Receive calls from customers regarding software and hardware issues.2. Resolve customers’ software issues remotely.3. Monitor software and digital machinery remotely.4. Issue tickets regarding customers’ problems.5. Taking ownership of customer issues.6. Collaborate with other team members to resolve technical issues.7. Identifying any kinds of technical issue and provide L1 and L2 support.8. Update and maintain the existing system.9. Answering website query.10. Update and maintain documents.11. Project management.12. Provide L1, L2, L3, L4 Support to office stuffs.13.Troubleshoot hardware and software.