-Answer, screen, and direct calls and emails to appropriate person or unit if unable to resolve issue.-Communicate operational policies and procedures to program partners and youth participants.-Virtually assist youth with completing YW application and required documents.-Organize, file, and scan documents to YouthWorks system.-Assist youth and worksites with account and application access.-Ensure youth participant eFolder’s meet audit guidelines.-Perform quality review of 30-40 records daily.-Ensure accurate data entry and filing.-Follow proper procedures when handling confidential documents and information.-Maintain accurate daily work logs.-Investigate and communicate youth and worksite related concerns and issues to appropriate parties.-Assist in preparing and organizing materials for distribution to worksites, youth, and summer staff.-Operate office equipment (i.e., multi-line telephone system, copiers, scanner, and laptop/desktop computer)-Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity.-Perform other related work assignments as directed.

• Provide the customer with accurate and complete responses• provide ticket status information, while meeting and exceeding service expectations • Utilize a Knowledge Base to locate scripted answers and to thoroughly document information into the database. • Escalate requests to appropriate IT departments throughout the CMS Service • Provides guidance to customer on next steps as well as summarizes the contact including the responses and the referrals • Effectively and accurately respond to or properly route IT inquiries and escalations

Execute service delivery (IMAC, Break Fix, Desk Side and Remote Support)• Diagnoses and troubleshoot Level 1 problems encountered with computer hardware,network, ISP, software, and peripherals • Accurate documentation of service orders and perform follow up of completed orders formanagement information reporting and customer satisfaction• Coordinates user requests with external vendors per policies and procedures• Handles problems as the first tier of support with a high level of first-time resolution.• Coordinates with technical, professional, or service personnel for appropriate services,repairs, or follow-up• End user support, respond to assigned support tickets and process documentation.• Excellent communication with customer, peers and leadership.• Imaging Laptops and Desktops for new users• 3rd Party vendor coordination for Application Support and Printers• Meeting Rooms and Conference room setups (IT related only)• Work on small scale projects like laptop, desktop, thin client tech refresh and upgrades.• Availability and Support during outages and maintenance windows

• Interact with MedStar administrators to perform effective patient operations and stay in compliance with hospital policies and procedures • Collect and validate patient demographic and insurance information • Actively search for flaws and inconsistencies in various applications• Demonstrate a mature and professional attitude while responding to the needs of customers and resolving customer issues/concern

• Acquire information and process orders for sales leads and customer investigations.• Schedule repair and inspection services; process and amend related work orders• Perform outbound calls or survey customers and/or schedule services when necessary.• Actively search for flaws and inconsistencies in various applications• Demonstrate a mature and professional attitude while responding to the needs of customers and resolving customer issues/concerns

● Maintain professional communication with customers● Troubleshoot and update software on supplied computer ● Give full attention to call volume and work to reduce response time● Actively answer 80+ inbound and outbound calls with proper phone etiquette ● Proficient in Microsoft Office

● Process product payments and oversees all register transactions ● Respectfully answer all returns and possible complaints ● Provide support and training to all staff members ● Assign employees to different task and oversees their activities