Miranda Hansen Email & Phone Number

o Clearly understands the end user’s needs related to the product by working closely with Product Owners, Functional Leads, SMEs, and other cross-functional business partnerso Participates and collaborates in discovery sessions and project team meetings to gather and organize project business requirements and use cases on assigned projecto Conducts current and future state reviews, capturing initial requirements and project assumptions as required during idea and concepting phases with the PPM, Enterprise Architects, and Technical Leadso Works with Business Leads, IT Application Leads and Enterprise Architects to craft initial epic & feature maps and sizing for use with initial project and resource planso Documents necessary business rules and logic through process flows, journey maps, system context diagrams, business workflows, excel matrices, visuals, etc.o Partners with technical teams to ensure feature and user stories are written at appropriate levelo Works with project leaders, architects, and application teams to determine the right technical solutions that meet the business requirementso Coordinates work with Scrum Masters and Team BA’s; assists with user story acceptance criteria to ensure fulfillment of business requirements and IT quality, architectural, and security standardso Works closely with the quality assurance team, sharing knowledge / understanding of requirements and acceptance criteria

Greater Seattle Area

o Act as a functional expert for applicable systems/applications. Fulfill the role of a subject matter expert in requirement elicitation. o Identify and analyze options to deliver defined requirements and make recommendations. o Research system functionality options to offer solutions to business needs.o Analyze and decompose complex requirements.o Partner with business stakeholder groups to define and document business and operations requirements. o Develop business process flows as they relate to systems. o Create functional and design specifications. o Regularly engage with the project team on project status, top issues, critical risks, and key decisions. o Partner with Project Manager in the successful offloading at project completion to end user groups and Support and Operations group.o Partner with Project Manager in the definition, management, and execution of Project QA. o Partner with Project Manager in the definition and management of the User Acceptance Testing.o Develop strong expertise in the software and systems and play a key role in testing and release activities. o Partner with Project Manager in the ongoing collaboration with partners/vendors to stay informed of new features/functionality that may benefit the business. o Partner with Project Manager in the identification and advocacy of prospective initiatives/projects (e.g., Business cases, ROI). o Provide Tier II end-user support for core business applications as needed. o With Project Manager, assist in the identification of user training needs and planning and managing user training, including writing training documentation and executing train-the-trainer sessions.

Greater Seattle Area

• EDI Processing o Check for accuracy on inbound and outbound EDI transactions. o Make corrections, as needed in EDI translator or other Tommy Bahama systems.o Ensure timely and correct transfer of data to Tommy Bahama systems.o Manage the third party product catalogs (i.e. 832 transactions).o Provide support to customer service to resolve EDI related orders, ASN, invoice, 3PL transactions, etc. issues.o Troubleshoot and resolve EDI translator processing issues. Work closely with translator vendor, VANs and/or trading partners as needed.• EDI System Administration o Work with vendors to add and configure new trading partners, transactions, etc.o Maintain the trading partner profile, item cross-reference file, and all other support files.o Develop and execute test plans related to EDI translator or other Tommy Bahama systems.o Identify opportunities to improve EDI operations and processing. Work closely with IT to design, implement and test improvements and/or break/fix.o Evaluate and document business processes from end to end. • Back up to Blue Cherry Systems Support Analysto Assist program manager in a variety of tasks, including training, testing documentation across the entire scope of the supply chain applications.

Greater Seattle Area

Investigated customer issues, determined causes, and initiated corrective actions. Analyzed issues regarding customer inquiries, implementation of products, and technical support in order to advocate appropriate resolutions to and from management.