• Serves as a receptionist for the Primary Care Clinic waiting area. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients, and families. Assists with keeping family members updated regarding patient's procedure/visits.• Schedules first-time and follow-up visits with patients.• Answers telephone calls promptly and responds to requests and messages in a timely manner. Takes accurate messages, relays/forwards messages to appropriate personnel, and refers callers to appropriate personnel as needed. Perform reminder calls to patients as required.• Obtains insurance and demographic information. Ensures that all compliance requirements have been met, and the registration is properly created and/or updated for anticipated billing.• Exercises customer service demeanor with confidentiality and professionalism in all communication, duties and attire while interacting with patients, physicians, staff and visitors.• Thoroughly versed in Hospital and applicable HIPAA regulations and is especially sensitive to, and mindful of, patient confidentiality in all scenarios. Conforms to all regulations without exception.• Monitors lobby activities and alerts the Clinic Supervisor, Physician, or Nursing Staff when triage is needed or when the lobby is full.• Assist with discharging patients from the Clinic, with coordinating follow-up appointments, pre-authorization and scheduling of surgeries, and procedures as needed. Inform patients about their next steps and assist with any questions.• Prepares and maintains patient charts accurately including scanning of medical records and results of tests/procedure done by non-AVH sites into electronic medical record, as needed.• Adheres to all accepted patient safety standards.• Follows all security, confidentiality, privacy policies as well as all industry specific rules and regulations.

Maintaining and building Owner/Guest rapport, while working with Guest Services to raise service standards.

Assist the Residences Director with the overall operation of the Residences and their respectiveAssociations. Function as the primary contact for the owners of the Countryside Building.

Oversee all aspects of daily owner service operations including Guest Reception, Concierge, PBX and BellStand. Responsible and accountable for the successful operations of the aforementioned areas; upholdthe standards of the department and support the department goals, as specified by the ResidencesDirector.

Prepare and ensure all Group requests are met before and upon arrival.

Primary contact for Owners in regards to reservation availability, reservations requests, pre-arrivalplanning, reservation policies and procedures, general rules, and unit amenities. To provide timely andaccurate service to the Residences Owners and Guests. To administer the reservation policies andprocedures in a fair and accurate manner.

Managing all guest reservations including those for restaurants, activities and transportation.

Greet all incoming Owner/Guests by their proper surname while checking them into the reservation in a timely manner.