Miranda Post Email & Phone Number

Los Angeles, Ca, Us

San Francisco, California, United States

Los Angeles Metropolitan Area

● Collaboratively drive strategic planning and execution of FSC events in partnership with regional, sales, and service management teams.● Discover and secure value-adding opportunities to elevate team engagement and expertise and augment buy-ins for increased revenue.● Provide key insights and constructive feedback on brand training efforts during 2020 NSO to improve overall impact and quality.● Utilize Sephora Service Model to drive customization of onboarding and training strategies and achieve target company objectives/goals.● Exemplify subject matter expertise with client service fundamentals and team development to elevate client-centric experiences.Key Accomplishments:○ Leveraged education and training investments to achieve top-ranking position in SW Region in Multi-World Selling2021/2022.○ Recognized for fulfilling all of four Field Objectives in 2021 & 2022 in alignment with goals and vision of leadershipteams.○ Prioritized DE&I Foundational Training (99.1%) to support an inclusive and diverse experience for employees and clients.○ Selected as a Mentor for Sephora’s Talent Incubator Program (2021), supporting underrepresented talent development.○ Commended for exceeding FSC event goals through collaboration with Incubator and focus brands.○ Played an instrumental role in hitting the second-ranking Client Service score across the LA District in 2020/2021

Greater Los Angeles Area

Curious Leader focused on hiring, developing, and promoting customer centric teams. Passionate about learning, executing, and simplifying operational tasks while striving for excellence with my team and peers. Successful in driving metrics through the buy-in of my team, being action oriented, flexible in my methods, and quick to adapt to change. Innovation, thinking outside of the box, and collaboration are key to me achieving benchmarks and delivering business results in a fast paced evolving environment.

Greater Los Angeles Area

-Brand Partner responsible for driving sales through client services and events-Provide feedback on training quality and impact-Identified opportunities within event planning, product assortment, and engagement with store team-Review sales rankings and identify areas of growth-Developed store team on client engagement, delivery of consultations, and building the sale-Collaborated with corporate to manage inventory levels and product assortment for events/services

Beverly Hills, California

-Trained and Developed Stage Teams to drive Brand Loyalty, focusing on how to win, how to influence, and how to remove roadblocks -Developed teams to actively engage with customers, communicate effectively, and own store metrics-Inspired a team of 45 to collaborate to drive results, seek feedback and influence each other-Fostered an environment that embraces exceptional client service and Sephora Values

Greater Los Angeles Area

-Provided insight on SOPs to successfully open a physical, customer facing business -Created and facilitated educational training sessions on brand history, product knowledge, and the customer journey-Established and maintained strong collaborative relationships with retail support teams, providing feedback and managing the ambiguity of a new business model-Networked, recruited and developed top Beauty Specialists to support customer engagement -Fostered an entrepreneurial, high energy, passionate environment focused on customer education

Greater Los Angeles Area

-Identified, created, and implemented processes, solutions, and procedures relating to a physical company owned retail business -Collaborated with company stakeholders, vendors, and internal teams to identify trends, build sales plans, and rapidly grow service offerings-Evaluated successes and opportunities that involved budget, SOPs, performance, and customer feedback-Conducted team meetings to analyze business growth, implement change, and maintain employee engagement -Partnered with HR to build passionate, customer centric team to deliver service and product offerings

Greater Los Angeles Area

-Developed and maintained strong relationships with key retail partners, Nordstrom, Macys, and Bloomingdales -Planned, managed, and supported all promotional calendar and corporate sponsored events-Identified new opportunities to leverage employee sales, revise product assortment, and scale business-Analyzed event recaps, provided insight, and managed future event planning-Provided actionable behavior based feedback to teams on selling strategies, customer service , and product knowledge

Greater Los Angeles Area

-Exceeded store financial goals while maintaining my position as a top producer for the Southwest Region (2007-2011)-Built, fostered and nurtured relationships within the community to grow existing business and create brand/product awareness-Developed sales plans to support territory growth and Field Objectives -Utilized mix of business reports to analyze and forecast future sales and inventory levels, and category offerings -Lead the company in customer compliments and retention (2007-2011)-Talent Plus-Multi Unit Position Certified

Greater Los Angeles Area

-Trained Sales team on Visual Standards, Inventory Process, and Operational Excellence -Planned trend based special events and promotions to drive sales growth and brand awareness -Executed product offering visual changes based on sales, inventory levels, and customer engagement-Monitored and analyzed weekly sales of all employees to maximize payroll, increase conversion, and ensure monthly budget allocation was achieved-Developed management staff on merchandising technique, standards, and process