Miranda Thompson Email & Phone Number

Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues Coordinated with finance, compliance, and engineering teams to ensure all customer questions were answered in a timely manner according to SLA’sOutlined and executed on a vendor validation plan to prevent fraud and authenticate accounts

Phoenix, Arizona, United States

Met with clients to understand key brand goals and campaign objectivesHelped develop scripts and talking points on behalf of marketing clients for Influencer Marketing campaignsCopyedited submitted Influencer scripts to improve customer acquisition costs

Phoenix, Arizona Area

Identify, recruit, and negotiate deals with social media influencers on behalf of our marketing clients: Aspiration, BetterHelp, LetsGetChecked, Thryve, and Keen. Managed a high volume CPM spend on behalf of our clients on the Youtube platform Built deep relationships with influencers across a network of platforms: Youtube, Instagram, Tiktok, Spotify Podcasts

Designed and executed global social media strategy across multiple client accounts on Instagram, Facebook, and Pinterest Worked closely with entrepreneur to optimize the content calendar across all platforms to coincide with new marketing and product launches Converted longer form content (blogs, podcasts, white papers, etc.) into micro content (short video posts, stories, snaps, memes, etc.) suitable for each social media channel

Worked closely with, and assisted CEO with ongoing needs and special projects as directed Handled all customer inquiries coming via social media, kindly and ethically resolving 100% of issues without escalation Maintained a knowledge base of the evolving product offerings, and improved customer retention by proactively recommending new products to existing customers