Miranda Ramirez Email & Phone Number

I provide high-quality customer service by ensuring our new clients receive the best onboarding experience. First impressions are everything, so I welcome each client and walk them through our onboarding process and set them up for success by helping them upload student and parent information, coordinate their onboarding trainings, answer questions about the product and troubleshoot any issues they may encounter. I establish relationships with my customers by being an active listener, asking questions, and offering support as needed. I love to dive deep and troubleshoot on the backend of things, applying critical-thinking and problem-solving skills working within our CMS Salesforce. I enjoy collaborating cross-teams with my Operations teammates to drive efficiency in workflows so that we reach & exceed activation goals & KPIs.

I ensure quality programming and stakeholder satisfaction. Leading a team of 60+ employees across 10 school sites in Arcadia Unified School District. Hiring and onboarding, creating schedules, managing timecards, and providing regular technical assistance through observation, trainings, and coaching. Liaises with stakeholders at every level (from students to district admin) and collaborates with internal teams to complete projects and deliver data in a timely manner.

Baldwin Park, California, United States

I manage an expanded learning program at an Elementary school site. Leading a team of 4+ staff and providing regular technical assistance through observation, coaching & feedback. Managing a budget, event planning, creating schedules and lesson plans & time-keeping. Ensure that quality programming and stakeholder satisfaction is met through frequent communication, collaboration with school administration, and data evaluation. Provided professional development & TA to peers as POD lead and member of Strategic Leadership committee.

Baldwin Park, California, United States

I created & facilitated quality programming to students at a Junior High School. Coaching & mentoring girls' sports teams, while collaborating with my peers to plan and execute projects and events. Assisted Site Leader with coordinating schedules and calendars and other admin work throughout the school year as Lead Program Leader.

Azusa, California, United States

I provided one-on-one and whole-group classroom assistance to middle & high school students with special needs. I also preformed administrative duties and was a substitute librarian while in the role.

Azusa, California, United States

I coached and mentored a team of high school students, providing technical training to prepare them for competition.