Miranda Henson Email & Phone Number

Virtual

Virtual

• Continued work with all prior Associate Account Manager roles and responsibilities
• Focus on Project Management in regards to coordinating work internally with cross functional partners to resolve benefit related issues provided by the client
• Aid in Client Facing Testing, both quarterly and during peak season

Virtual

• Strong focus on reporting and data analysis
• Compose a multitude of weekly / bi-weekly / monthly / quarterly leadership-level reports providing snapshots of team performance, trending, peak season tracking and client facing data
• Lead monthly calls for leadership focusing on driving down aged tickets and turnaround times in order to better service the client
• Aid in quarterly testing to ensure member benefits have been setup correctly both internally and by the client
• Support the System Access process which provides the client’s employees access to internal systems
• Provide backup to my peers including issue management and triage of both internal and external issues, along with an array of reports tied to performance guarantees

Columbus, Ohio Area

• Supported and supervised 20 technicians
• Provided leadership-level updates and statistics to internal staff regarding productivity per technician at monthly/annual evaluation levels
• Ensured quality and service standards were met including billing, customer service, follow up and reporting
• Managed commercial accounts through client development and relationship expansion
• Established project logs including estimates, parts, quotes and project completion

Columbus, Ohio Area

• Previously responsible for the service efficiency and operations of 5–10K outbound shipments for key clients and leadership. Aided and strengthened client relationships through efficiency and up-to-date details.
• Managed approximately 5,000-10,000 monthly outbound shipments across the U.S. for a key client
• Targeted and corrected any internal areas of opportunity to ensure client S.O.P. was being followed
• Daily email/phone communication with internal/external clients to assess and correct any escalations/ issues
• Attended bi-weekly meetings at the key client's local facility as well as light travel to different facilities across the U.S.

Columbus, Ohio Area

• Daily email and phone communication with network carriers to ensure timely deliveries and accurate inbound/outbound trailer manifests were received
• Inbound calls from key clients and end customers to resolve any delivery related issues

Columbus, Ohio Area

• Previously responsible for the customer service administration and efficient daily operation of a full service logistics company including operations, customer service, tracking and directing freight in accordance with.
• Managed all outbound freight to destination stations
• Managed multiple agents on effectiveness and timely completions
• Customer care/complaint specialist
• Daily/weekly reporting and onsite meetings at the key client’s local facility
• Established statistical data to support operational and productive goals for current/future operations

Columbus, Ohio Area

• Processed vendor document requests for applications, statements, payments, etc.
• Handled vendor and card member phone calls
• Invoiced buyers for documents requested as well as keyed and audited all department invoices worked
• Maintained department databases
• Placed card member accounts with attorney offices
• Backed up the Administrative Assistant

Columbus, Ohio Area

• Transferred balances, lines of credit and fee objection accounts
• Solely responsible for the manual billing of old objection accounts
• Moved accounts to a “bankrupt” status through a schedule
• Ran daily scripts to post account information to a secure website for the vendors
• Took inbound calls and placed outbound calls to both vendors and card members

• Calculated and input personal payroll information
• Entered job information for production reports
• Matched PO’s with appropriate work orders
• Keyed and emailed daily/weekly totals to both the company President and Accounts Payable manager
• Invoiced and credited large builders such as Maronda Homes, MI, Dominion, etc.
• Input and printed accurate warranty information for the distribution of homeowner warranties